Factor affecting the use of e-money in millennial generation: Research model UTAUT 2

Lizar, Alfansi; Daulay, Muhammad Yasser Iqbal

doi:10.25105/jmpj.v14i1.8212

Cited by 12 publications

(16 citation statements)

References 39 publications

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“…The results of the research conducted are commensurate with the research conducted by Alfanzi & Daulay (2021); Gupta et al (2017); Onibala et al (2021); Pertiwi & Ariyanto (2017); Rahardjo et al (2020); Tak & Panwar (2017) show that the higher the habit, the higher the interest in using e-money will be.…”

Section: Effect Of Habit On Intention In Using E-money In Surakartasupporting

confidence: 77%

Modification of UTAUT2 in assessing the use of E-Money in Surakarta

Hasyim¹

2022

Isl. Eco. Fin. Jour.

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The globalization era has changed everything, including changing the order of the payment system in Indonesia. Currently e-money is growing rapidly in Indonesia, but it is not followed by the development of e-money users. E-money users in Indonesia are still considered low, this is because there are still many people who use cash. This study aims to measure people's interest in using e-money with the UTAUT 2 approach. The method used in this study is regression with the population of the Surakarta community with a sample of 102 respondents. The results showed that business expectations, hedonic motivation, price values and habits affect the interest in using e-money. Meanwhile, performance expectations, social factors and facilitating conditions have no effect on the interest in using e-money.

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Section: Effect Of Habit On Intention In Using E-money In Surakartasupporting

confidence: 77%

Modification of UTAUT2 in assessing the use of E-Money in Surakarta

Hasyim¹

2022

Isl. Eco. Fin. Jour.

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“…Similar results were seen by Chau et al [67], Nikolopoulou et al [68], and Semiz and Semiz [69]. On the other hand, an empirical study by Handoko [70], and Alfansi and Daulay [71] shows hedonic motivation does not affect behavioral intention. The studies [40,42,47] have also studied the relationship between hedonic motivation and behavioral intention.…”

supporting

confidence: 80%

Analysis of Factors Affecting Use Behavior towards Mobile Payment Apps: A SEM Approach

Linge

Chaudhari

Kakde

et al. 2023

Human Behavior and Emerging Technologies

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The main aim of this research study is to examine the impact of five independent variables viz. performance expectancy, effort expectancy, social influence, facilitating conditions, and hedonic motivation on behavioral intention to use mobile payment apps. This study is further aimed at investigating the influence of behavioral intention on the use behavior of mobile payment app users. This study strives to investigate the use behavior of people who have already used mobile payment apps like Google Pay, PhonePe, and PayTM previously for making payments for the products and services they have purchased from various sellers. The researchers used the UTAUT2 theory to examine the relationship between the independent and dependent variables mentioned above. The data was collected from 618 mobile payment app users from Vidarbha, M.S., India. Availability sampling and purposive sampling techniques were adopted for the final selection of the respondents. A structured questionnaire was designed by the researchers for collecting the required primary data. The six proposed hypotheses were tested by using SMART-PLS 3.3.5 software. The results indicated support for all six proposed hypotheses. The proposed model explained a substantial amount of variance in behavioral intention ( R 2 = 71.8 % and R 2 = 76.5 %) in use behavior towards mobile payment apps explained by independent variables. Facilitating conditions exhibited the strongest effect on behavioral intention.

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“…Not only local-scale companies, but companies with national and international reputations also receive criticism and complaints from customers. In line with Alfansi (2012) , the results of research by Aisyiyah et al, (2019) shows that specifically for online shopping consumers, there are four types of complaint behavior, namely passive, voicer, irrate and activist. From the results of mapping complaints, 40% of online shop consumers take public action as a form of voicer (protest) to sellers or service providers, followed by consumers who passive by 34%, irates by 25% and 1% are consumers who make complaints through activists , namely using certain institutions to complain.…”

Section: Introductionmentioning

confidence: 57%

“…Although sellers have tried to convince consumers of their efforts, there are still complaints submitted by online customers in various industries as summarized by Alfansi, (2012) Source : Alfansi (2012) and Lizar Alfansi & Atmaja (2009) Table 1 displays online customer complaints in various industries. The complaints submitted by consumers (customers) through public action amounted to about 1,986 from observations for 223 days, with an average number of complaints as many as 9 complaints reported (Alfansi, 2012). Not only local-scale companies, but companies with national and international reputations also receive criticism and complaints from customers.…”

Section: Introductionmentioning

confidence: 99%

The Effect of Trust, Perceived Risk and E-Service Quality on the Intention to Purchase of E-Commerce Consumers in Indonesia

Salim,

Hayu,

Agustintia

et al. 2023

JMSC

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This study investigates empirically the effect of trust, perceived risk and e-service quality on the intention to purchase of online shop's customers in Indonesia. This research is a type of descriptive research with a quantitative approach. The type of data used is primary data obtained through the distribution of questionnaires. Respondents of this study were online consumers in Indonesia which were taken by accidental sampling technique as many as 333 peoples. The data analysis method used descriptive analysis and partial least square (PLS) analysis. Based on field research, the results obtained are: (1) Trust has a positive and significant effect on intention to purchase of online shop consumer; (2) Perceived risk has a positive and significant effect on intention to purchase of online shop consumers; and (3) E-service quality has a positive and significant effect on the intention to purchase of online shop consumers. The implications of the research are the importance of trust aspects, risk perception and quality of electronic services to online transactions. It is expected that e-commerce vendors can provide a comprehensive guarantee that sellers who join their vendors can be trusted, transactions made safe and comfortable and services provided quality.

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Factor affecting the use of e-money in millennial generation: Research model UTAUT 2

Cited by 12 publications

References 39 publications

Modification of UTAUT2 in assessing the use of E-Money in Surakarta

Modification of UTAUT2 in assessing the use of E-Money in Surakarta

Analysis of Factors Affecting Use Behavior towards Mobile Payment Apps: A SEM Approach

The Effect of Trust, Perceived Risk and E-Service Quality on the Intention to Purchase of E-Commerce Consumers in Indonesia

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