Factors affecting ERP implementation success in Jordanian commercial banks sector

Alkhaffaf, Maha; Jarrah, Mufleh Amin AL; Karadsheh, Louay; Alhawari, Samer

doi:10.1504/ijebr.2018.092148

Cited by 7 publications

(3 citation statements)

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“…In Jordan, commercial banks invested heavily in ES in response to the complex business environment (Almahamid, 2019). However, not all cases of ES implementation led to significant organizational benefits and competitive advantage in competing at both local and global levels (Alkhaffaf et al, 2018). One major issue that results in ES failure is the lack of user satisfaction and acceptance (Al-Jabri, 2015).…”

Section: Introductionmentioning

confidence: 99%

An empirical investigation of enterprise system user satisfaction antecedents in Jordanian commercial banks

Al-Okaily

Ping

et al. 2021

Cogent Business & Management

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One substantial issue that is still unexplored enough in the academic literature is user satisfaction antecedents in the Enterprise System (ES) domain. To address this issue, this paper draws upon the Information System Success Model (ISSM) to explore the influence of system quality, information quality, and service quality on both perceived usefulness and user satisfaction, as well as the influence of perceived usefulness on user satisfaction. This research was done using a crosssectional survey of ES users in Jordanian commercial banks. In total, 208 usable responses were analysed via Smart-PLS software. The empirical findings found substantial and significant support for all model propositions except for the relationship between service quality and user satisfaction, which was insignificant. This research is the first of its kind to test the factors that impact ES user satisfaction in Jordan. It is also among the first works that tested the factors that determine user satisfaction using ISSM for mandatory systems instead of voluntary systems. Finally, our findings offer policymakers and practitioners of Jordanian commercial banks ABOUT THE AUTHORS

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Section: Introductionmentioning

confidence: 99%

An empirical investigation of enterprise system user satisfaction antecedents in Jordanian commercial banks

Al-Okaily

Ping

et al. 2021

Cogent Business & Management

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“…The ERP providers should supply appropriate user guide, operating guide, manual, and other official documents necessary for the usage of the ERP system. Alkhaffaf et al [50] found that vendor support helps to improve the efficacy of ERP systems at the implementation and post-implementation stages. Although organization leaders can adjust the system during rollout to facilitate customization of application components within a predetermined scope, such as creating extra data fields, developing new templates, revising process workflows, revising business rules, as well as developing reports and dashboards, configuration does not significantly alter source codes [51].…”

Section: ) Hypothesismentioning

confidence: 99%

Critical Success Factors for ERP Systems’ Post-Implementations of SMEs in Saudi Arabia: A Top Management and Vendors’ Perspective

et al. 2022

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Although numerous case studies have determined the critical success factors (CSFs) for enterprise resource planning (ERP) during adoption and implementation stages, empirical investigations of CSFs for ERP in post-implementation stages (after going live) are in scarcity. As such, this study examined the influence of top management support and vendor support as CSFs on the post-implementation stage of ERP systems in small and medium enterprises (SMEs) established in the Kingdom of Saudi Arabia (KSA). A total of 177 end-users of ERP systems from two manufacturing organizations in KSA that had implemented on-premises ERP systems were involved in this study. Data gathered from structured questionnaires were analyzed using SmartPLS3 and SPSS software programs. The regression analysis was performed to assess the correlations among the variables. Out of seven CSFs identified from the literature, the impact of top management support was significant on user training, competency of internal Information Technology (IT) department, and effective communication between departments, but insignificant on continuous vendor support. Meanwhile, continuous vendor support had a significant influence on continuous integration of the system, but insignificant on user interfaces and custom code. The study outcomes may serve as practical guidance for effective post-implementation in ERP systems. Referring to the proposed research model, ERP post-implementation success in KSA was significantly influenced by top management support, whereas continuous vendor support displayed a substantial impact on the continuous integration of ERP systems.INDEX TERMS Post-implementation, Success factors, Critical Success Factors (CSFs), Enterprise Resource Planning (ERP), small and medium enterprises (SMEs), Kingdom of Saudi Arabia (KSA)

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“…The country of Jordan is recognised as being in its developmental stages, with decentralisation presenting a number of challenges in administration and local governments, in combination with work processes undergoing globalisation and there being much significant development in ICT trends-all of which are recognised as having a key and significant effect on the organisational capacity of Jordan, Furthermore, businesses are called upon to implement plans and present innovative ideas [12]. There is much emphasis being placed on change, which is encouraging firms to establish their systems and projects [13], [14]. Accordingly, a significant wealth of knowledge in the literature in the area of Project Management, IT projects and Project Scope Management is now available [15]; [16]; [17]; [18].…”

Section: A Project Scope Management Processesmentioning

confidence: 99%

The Role of user Involvement in the Success of Project Scope Management

Alkhaffaf¹

2018

ijacsa

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Greater emphasis is now being placed on User Involvement as a factor imperative to Success in Project Scope Management. Although Project Scope Management Processes have a tendency to centre on various factors pertaining to the collecting criteria, defining scope and verifying scope, controlling scope is viewed as being fundamental to the management process as a whole. Furthermore, Success in Project Scope Management in the modern-day competitive business setting is recognised as resting on efficient and effective processes applied across Project Scope Management. One essential factor in achieving success in this arena is that of User Involvement. In this regard, the point is presented that Project Scope Management and User Involvement may be implemented in such a way so as to enhance Successful Project Scope Management. A questionnaire-centred survey approach utilizing Project Scope Management Processes and User Involvement to Successful Project Scope Management, encompassing management-and strategy-level employees, totalling 295, was applied in order to establish the link, both indirect and direct, between particular elements influencing four different IT departments at the governmental level. The data gathered underwent analysis through the use of SPLS (Smart Partial Least Square). This work provides a valuable contribution for professionals in the field, both in terms of researchers and practitioners, and further highlights the different ways in which project managers can arrange and modify Project Scope Management Processes in pursuit of their efforts to enhance the mediation of Successful Project Scope Management through User Involvement.

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Factors affecting ERP implementation success in Jordanian commercial banks sector

Cited by 7 publications

References 0 publications

An empirical investigation of enterprise system user satisfaction antecedents in Jordanian commercial banks

An empirical investigation of enterprise system user satisfaction antecedents in Jordanian commercial banks

Critical Success Factors for ERP Systems’ Post-Implementations of SMEs in Saudi Arabia: A Top Management and Vendors’ Perspective

The Role of user Involvement in the Success of Project Scope Management

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