Factors affecting the adoption of online banking in Poland

Szopiński, Tomasz

doi:10.1016/j.jbusres.2016.04.027

Cited by 108 publications

(74 citation statements)

References 31 publications

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“…In this sense, there are several ways to determine whether a particular bank customer is digitalized. Hence, in line with prior studies, we take into account the following dimensions of the digitalization process (Campbell and Frei, ; Estrella‐Ramon et al, ; Sathye, ; Szopiński, ): Adoption of online banking: this is measured as Digital bank customer , a dummy that takes the value 1 if the customer has a bank account that they have accessed online in the last year. Digital channel vs. branch: a digital bank customer is expected to be less attached to the physical branch of their bank. To determine the extent to which bank customers have replaced access through branches with the digital channel, we use the variable Digitally dominant , calculated as the ratio of the number of transactions conducted online to the number of transactions conducted in a physical branch over the last quarter. Digital online intensity: while having access to an online bank account is the first step in becoming a digital customer, it is important to examine the financial activities that a customer conducts online.…”

Section: Methodsmentioning

confidence: 99%

The Effect of Banks' IT Investments on the Digitalization of their Customers

2020

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Banks all over the world are investing in new banking technologies at a time when bank customers are progressively going digital in several dimensions of their economic and social interactions. Together with their existing perceptions of digital services, new banking technologies may path the way to accelerate the digitalization of bank customers, thereby achieving private and social efficiency gains. This paper exploits the fact that banks' IT investments are mostly allocated to digital technologies to examine if such investments affect the digitalization of bank customers. The results show that banks' IT investments have a significant positive impact on the adoption of financial digitalization by customers. Banks' IT investments also increase the likelihood that bank customers undertake their financial transactions through digital channels rather than in the physical branch. This represents a change in the relationship banking channel. These findings shed light on the impact of banks' IT investments on end-users and not just on bank productivity and efficiency. Policy Implications• Regulators should consider the impact of banks' technological advances on financial digitalization. In the new digital financial era, which is driven by new banking technologies, regulators should be aware of the potential impact of technological changes driven by the banking industry.• Enhancers of technological transformations at companiesin both banking and other sectorsshould consider the impact of these changes on end-users and not on just on firm efficiency.• Since banks' IT investments in new technologies affect customers' digitalization, financial authorities should adopt policies that foster digitalization but also guarantee the highest level of security by protecting consumers from privacy violations and digital fraud.• The positive externalities of banks' investments in technology should prompt public authorities to consider classifying the amount spent as an investment rather than an expense, which would foster these technological investments and allow banks to free up capital.Over the past two decades, technological innovations have transformed individuals' lives and the economy. New terms, such as 'the technological revolution' and 'the new economy', have been coined in order to capture how innovations have given rise to new services, new job definitions and new managerial functions across various economic sectors. These innovations have occurred as a result of breakthrough technologies, such as artificial intelligence and blockchain, and also of incremental technologies, such as the diffusion and increased accessibility of digital channels. This process Global Policy (2020) 11:Suppl.1

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Section: Methodsmentioning

confidence: 99%

The Effect of Banks' IT Investments on the Digitalization of their Customers

2020

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“…Szopiński 25 identified factors that determined the adoption of online banking in Poland as mainly the use of the Internet, taking advantage of other banking products and trust in commercial banks.…”

Section: Related Workmentioning

confidence: 99%

System usability scale evaluation of online banking services: A South African study

Mujinga¹,

Eloff²,

Kroeze³

2018

S. Afr. J. Sci.

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HOW TO CITE:Mujinga M, Eloff MM, Kroeze JH. System usability scale evaluation of online banking service: A South African study. S Afr J Sci. 2018;114(3/4) Online banking is a critical service offered by financial institutions to their clientele to facilitate easier and faster access to financial services and transactions. Banks currently spend huge amounts of money on development and maintenance of websites and backend systems that offer online banking facilities to clients. Here we address the effect of moderating factors on online banking usability assessment in South Africa. Using statistical analysis techniques that included t-tests, ANOVA and correlation, we investigated whether there are statistically significant mean differences in system usability scale (SUS) scores based on a variety of moderating factors in South Africa. Findings based on a sample of 540 respondents show that SUS scores differ significantly based on factors such as age, experience and income, whereas factors such as gender, use frequency and employment did not affect the mean SUS scores. Given the individual SUS scores for a variety of users based on different demographics, the financial institutions might improve service usability to target specific user groups and realise their return on investment in digital banking channels. Therefore improving service usability might go a long way in encouraging online banking adoption in South Africa. Significance:• The overall assessment of online banking service by users based on a SUS measurement tool was investigated.• The effect of moderating variables on the mean SUS scores of different user groups was established.• An insight into areas of improvement with regard to usability based on demographic information of users is provided.

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“…The innovation adoption generally relies on the analysis of consumer characteristics whose already having purchased the innovation rather than the ones that have not purchased yet; in order to separate adoption intention (Gupta & Arora, 2017;Makanyeza, 2017;Zhou, 2012) and actual behavior (Greer & Murtaza, 2003;Im et al, 2003;Szopiński, 2016).…”

Section: Innovation Characteristics and Innovation Adoptionmentioning

confidence: 99%

Generating and Assessing Consumer’s Innovation Adoption through Consumer Innovativeness, Innovation Characteristics and Perceived Brand Innovativeness

Alan¹,

Kabadayı²,

Bakis³

et al. 2017

IJMS

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Concerning the digitalism, globalization and competition; offering innovative products or services starts to become a critical issue for banks. Banks adapt its technological infrastructure for mobile banking applications to serve in more efficient and valuable way to their existing and potential customers. Unlike with the western countries, mobile technologies usage in developing countries have skipped lots of steps and become so popular. So for, one of the emerging market was chosen for the data collection and data were collected via internet survey with 451 participants. The effects of innovation characteristics (compatibility, ease of use, perceived usefulness, observability, perceived risk), consumer innovativeness and consumer perceived brand innovativeness on consumer innovation adoption were investigated in a holistic model. The results suggested that innovation characteristics had the most impact on consumer innovation adoption. Among these characteristics, compatibility and observability were most influential factors. Consumer innovativeness also affected adoption of innovations. However, contrary to the expectations, consumer perceived brand innovativeness' effect on adoption was not supported. Future research directions and managerial implications were also given.

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Factors affecting the adoption of online banking in Poland

Cited by 108 publications

References 31 publications

The Effect of Banks' IT Investments on the Digitalization of their Customers

The Effect of Banks' IT Investments on the Digitalization of their Customers

System usability scale evaluation of online banking services: A South African study

Generating and Assessing Consumer’s Innovation Adoption through Consumer Innovativeness, Innovation Characteristics and Perceived Brand Innovativeness

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