Factors affecting the intention to use e-Government services

Chatzoglou, Prodromos D.; Chatzoudes, Dimitrios; Symeonidis, Symeon

doi:10.15439/2015f171

Cited by 40 publications

(32 citation statements)

References 53 publications

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“…The same conclusion has been discussed by Chatzoglou, Chatzoudes and Symeonidis (2015) and Colesca (2009). The authors added that when citizens perceived the government to guarantee the security of their personal data, they were more likely to use e-services.…”

Section: Drivers Of E-government Usesupporting

confidence: 84%

Determinants that Influence Citizen's Usage of Different E-Government Services: A Malaysian Case Study

Wallang¹

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For the past two decades, e-government has become a part of government's development programmes throughout the world. With the availability of e-government, public services can be accessed 24 hours a day, 7 days a week. Governments have put a lot of resources into implementing e-government platforms. Technology adoption scholars have paid serious attention towards understanding the factors that influence citizens' usage of online services.However, despite the enormous research efforts that have been put forth and the use of egovernment services that has been examined widely, e-government services offered by the government agencies often remain underutilised. Malaysia has successful cases of implementing e-government services. However, a recent study about e-government adoption in Malaysia indicated that it was growing slowly with a low rate of adoption. Moreover, several studies also found that citizens were more likely to use e-information services than e-payment services, even with both services were offered online in the same webpage. As such, it is reasonable for this study to understand the reasons e-information usage was higher compared to e-payment services in e-government services.Evidence demonstrates that the Unified Theory of Acceptance and Use of Technology (UTAUT) conceptual model has been successfully employed to explain technology adoption by citizens. Furthermore, the predictors in these models have been validated by prior studies in various settings. By considering a variety of types and levels of e-government services, the present study is significant in that it examines the citizens' attitudes towards different egovernment system use. Thus, this study was conducted with the aim to identify the predictor factors in the usage of different e-government services and functions by: i) examining the main factors that influence usage of different e-government services (i.e., income tax, property tax, and traffic fines); and ii) identifying the factors leading to the usage between e-informational and e-payment services.This study involved two stages. First, interviews with participants that had used government online services were undertaken as a scoping study to get opinion about citizens' attitudes about using e-government services. After using a template analysis, five factors were identified to be relevant in the Malaysian context: Relative Advantage; Effort Expectancy; Social Influence; Perceived Trust; and Perceived Risk. Following from the scoping study, the UTAUT model was modified for this study.

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Section: Drivers Of E-government Usesupporting

confidence: 84%

Determinants that Influence Citizen's Usage of Different E-Government Services: A Malaysian Case Study

Wallang¹

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“…Так, P. Chatzoglou, D. Chatzoudes, S. Symeonidis [Chatzoglou et al, 2015] с использованием статистических методов установили, что наиболее важными факторами, определяющими намерение использовать услуги электронного правительства, являются: воспринимаемая полезность, доверие, интернетопыт, влияние сверстников, компьютерная гра- [García-Sánchez et al, 2012] al., 2006] показывают, что доходы, образование, возраст и частота использования Интернета существенно влияют на использование услуг электронного правительства. R. Heeks [Heeks] на основании анализа причин провала электронных правительств в развивающихся странах делает вывод, что несоответствие между реальностью и архитектурой электронного правительства является главной причиной неудач.…”

Section: методика исследованияunclassified

Typologization of Regions of the Russian Federation on Reasons of Refusal from Using Electronic Government Services

Bylina

2020

Vestnik Volgogradskogo Gosudarstvennogo Universiteta. Ekonomika

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Today, the right choice of public policy mechanisms based on identifying pressing needs of users for realizing the economic, social and cultural benefits of introducing information and communication technology (ICT) tools when interacting with government bodies seems very relevant. However, regional differentiation of the level of development of information society requires the development of differentiated mechanisms for implementing electronic government projects. On the basis of the empirical analysis of regional features of objective reasons for the refusal by the rural population to use information and communication technology to get state and municipal services, a typology of the Russian regions for the share of the population that refused to use public services in electronic form for objective reasons is built. Based on the assessment of regression models, including indicators of the level of economic development of the regions, as well as the level of the ICT infrastructure development, factors that have the greatest influence on the objective reasons for the refusal of the rural population to use ICT tools to get state and municipal services for Russia as a whole and for different types of regions are identified. The paper establishes that the effectiveness of government measures to introduce e-government services and reduce the degree of differentiation of Russian regions on the use of this type of service depends on increasing investment in information and communication technologies, on reducing the cost of connecting and maintaining the ICT infrastructure for the rural population, as well as on the wide information work among the population about the benefits of using e-government services. It is also established that in terms of a sufficiently developed ICT infrastructure, the role of human capital is increasing in the number of factors influencing the objective reasons for non-use of the Internet to get state and municipal services.

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“…Because citizens attach great importance to their own benefit, when online services provide benefits to the citizens and present useful information, the citizens increase the frequency of usage and trusts. Also, more citizens tend to use it (Chatzoglou, Chatzoudes & Symeonidis, 2015). Briefly stated, perceived usefulness of website and social media services are decisive in terms of trust in the public sector websites and social media.…”

Section: Perceived Usefulnessmentioning

confidence: 99%

Antecedents and Consequences of Trust in Public Sector Websites and Social Media

İnce

İmamoğlu

Türkcan

et al. 2020

emaj

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Rapidly developing information and communication technologies have an influence on the whole world and have become an ordinary part of everyday life. Not only people, but businesses and governments are affected by these changes. In this respect, governments use several online media platforms as their own digital face and thus keep pace with the developing technology. Considering the lacks in previous researches, the aim of this paper is to investigate the critical factors influencing the citizens' trust in public sector websites and social media and also the relationship among trust in the public sector, citizen satisfaction and trust in public sector websites and social media. By studying 607 citizens who are users of the website or social media service belonging to the municipalities in Turkey, we found that: (i) perceived quality, perceived usefulness, and facilitation conditions are the factors that affect the citizens' trust in public sector websites and social media, (ii) trust in the public sector websites and social media affects trust in the public sector and, (iii) trust in the public sector affects citizen satisfaction.

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Factors affecting the intention to use e-Government services

Cited by 40 publications

References 53 publications

Determinants that Influence Citizen's Usage of Different E-Government Services: A Malaysian Case Study

Determinants that Influence Citizen's Usage of Different E-Government Services: A Malaysian Case Study

Typologization of Regions of the Russian Federation on Reasons of Refusal from Using Electronic Government Services

Antecedents and Consequences of Trust in Public Sector Websites and Social Media

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