Factors associated with patient Satisfaction with Anaesthetic care at A Tertiary Care Hospital

Abstract

Background: Patient satisfaction with Anaesthesia care is an important variable which reflects health care service provided and is quality indicator for Anaesthesia care. Postoperative anaesthesia visits are important in reducing the dissatisfaction during perioperative period. Method: This was a prospective observational Study, conducted in a tertiary care hospital. 150 patients who underwent general anaesthesia for elective surgeries were interviewed with Standardized questionnaires. Questions were related to pre-operative, intraoperative, postoperative anaesthetic care and anaesthetic related complications. Data was entered in Microsoft excel and analysed using SPSS software version 25 (IBM). Chi square test was used to assess the association between each factor & the overall dissatisfaction of patient. Result: From total of 150 patients, 145(96.7%) were satisfied and 5(3.3%) were dissatisfied with overall anaesthetic care. Factors that associated with patient dissatisfaction were pain during swallowing/sore throat (42.9% p=<0.0001), nausea/vomiting (33.3% p=<0.001) and shivering (15.4% p=0.011). 17.3% of the patients expressed their dissatisfaction during perioperative visits, which was finally reduced to 3.3% by additional anaesthesia visits. Conclusion: overall Patient satisfaction was 96.7% which is high and acceptable. Patients dissatisfaction rate can be improved with post-operative anaesthesia visits.