Factors associated with patient satisfaction with care among dermatological outpatients

Renzi, Cristina; Abeni, Damiano; Picardi, Angelo; Agostini, E.; Melchi, C.F.; Pasquini, Paolo; Puddu, Pietro; Braga, Mario

doi:10.1046/j.1365-2133.2001.04445.x

Cited by 191 publications

(214 citation statements)

References 24 publications

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“…Therefore, this measure appears a good candidate for the evaluation of the empathic nature of the consultation process between therapists and patients. This is important as it has been suggested that this process may be an important mediator for health outcomes [21,49,50] and one that is poorly addressed in practice [9,51]. Using routine CARE data, collected in practice, can assist therapists in evaluating their practice, in communicating with their patients and improving the quality of care provided.…”

Section: Discussionmentioning

confidence: 99%

The consultation and relational empathy measure: an investigation of its scaling structure

Kersten

White

Tennant

2011

Disability and Rehabilitation

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The Consultation and Relational Empathy measure: an investigation of its scaling structure Abstract PurposeThe Consultation and Relational Empathy (CARE) measure is recommended to evaluate the quality of care. However, there is no evidence it is valid in rehabilitation. Aims 1) to examine the internal construct (factorial) validity of the CARE in the assessment of the patienttherapist relationship. MethodCARE data were part of an experimental study of acupuncture and different currently used acupuncture placebo controls, including 213 patients (age 66.8, SD 8.3, 58% female) with chronic stable hip or knee pain of mechanical origin, waiting for a joint replacement. CARE was completed two weeks into the study and on completion two weeks later. Data analysis:Cronbach alpha, factor analysis and Rasch analysis. ResultsInternal construct validity was supported (82% of variance explained by the first factor; fit to the Rasch model χ 2 =18.2, P=0.57). CARE was unidimensional, had local independence of items, good item fit, absence of Differential Item Functioning and invariance over time.Three percent of people did not complete items 9&10. ConclusionsCARE satisfied strict criteria for internal construct validity. An interval scale transformation is available that can be used in clinical practice and research. Further work is required to investigate item non-response and how this may be dealt with in clinical settings.3

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Section: Discussionmentioning

confidence: 99%

The consultation and relational empathy measure: an investigation of its scaling structure

Kersten

White

Tennant

2011

Disability and Rehabilitation

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“…17 Satisfied patients are more likely to comply with their treatment, which is in turn associated with better clinical outcomes. 18,19 As patient satisfaction is considered to be a health care outcome and predictor of treatment utilization and adherence to treatment, care and support; therefore this study is conducted to assess the level of satisfaction of PLHIV and factors associated with PLHIV satisfaction with the services at ART centre.…”

Section: Introductionmentioning

confidence: 99%

Patient satisfaction with ART centre services among people living with HIV: a cross sectional study in a tertiary care hospital, Chhattisgarh, India

Dixit

Verma

Shrivastava

et al. 2018

Int J Community Med Public Health

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Background: ART centres provide the comprehensive care to the people living with HIV (PLHIV) in public sector. Patients’ satisfaction is one of the commonly used outcome measures of patient care. The objective was to assess the level of satisfaction of PLHIV and factors associated with PLHIV satisfaction with the services at ART centre.Methods: The study was a cross-sectional design carried out at a tertiary level health care centre, Raipur during March 2016 to May 2016. A total of 320 PLHIV were selected into the study using systematic sampling. A pre-designed, pre-tested questionnaire was used to obtain data from the participants.Results: The mean age of the PLHIV was 37.76 years±8.59. The highest score was in “satisfaction with interaction with the pharmacist” (15.38±2.786), and the lowest in “satisfaction with general services” (13.67±2.822). 61.3% of all 320 respondents were satisfied with the overall services provided at ART centre. Older, less educated, those who take lesser time to reach ART centre and adherent respondents were more likely to be satisfied with the services.Conclusions: The study shows generally high satisfaction with services but there is still need for improvement of services in some areas where the patients showed dissatisfaction.

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“…25,26 More research is needed, however, to provide insight into the determinants of health care use and the effectiveness of current health care facilities in treating specifi c skin diseases. Diseases of sebaceous glands and sweat glands a 0 = male, 1 = female, compared through Pearson's χ 2 .…”

Section: Discussionmentioning

confidence: 99%

Skin Diseases in Family Medicine: Prevalence and Health Care Use

Verhoeven¹,

Kraaimaat²,

Weel³

et al. 2008

The Annals of Family Medicine

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PURPOSE Ongoing care for patients with skin diseases can be optimized by understanding the incidence and population prevalence of various skin diseases and the patient-related factors related to the use of primary, specialty, and alternative health care for these conditions. We examined the recent prevalence of skin diseases in a defi ned population of family medicine patients, self-reported disease-related quality of life, extent and duration of skin disease, and the use of health care by patients with skin diseases. METHODSWe undertook a morbidity registry-based epidemiological study to determine the prevalence of various skin diseases, using a patient questionnaire to inquire about health care use, within a network of family practices in the Netherlands with a practice population of approximately 12,000 citizens.RESULTS Skin diseases accounted for 12.4% of all diseases seen by the participating family physicians. Of the 857 questionnaires sent to patients registered with a skin disease, 583 (68.0%) were returned, and 501 were suitable for analysis. In the previous year, 83.4% of the patients had contacted their family physician for their skin disease, 17.0% had contacted a medical specialist, and 5.2% had consulted an alternative health care practitioner. Overall, 65.1% contacted only their family physician. Patients who reported more severe disease and lower quality of life made more use of all forms of health care.CONCLUSION This practice population-based study found that skin diseases account for 12.4% of diseases seen by family physicians, and that some skin problems may be seen more frequently. Although patients with more extensive skin diseases also obtain care from dermatologists, most patients have their skin diseases treated mainly by their family physician. Overall, patients with more severe disease and a lower quality of life seek more treatment.

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Factors associated with patient satisfaction with care among dermatological outpatients

Cited by 191 publications

References 24 publications

The consultation and relational empathy measure: an investigation of its scaling structure

The consultation and relational empathy measure: an investigation of its scaling structure

Patient satisfaction with ART centre services among people living with HIV: a cross sectional study in a tertiary care hospital, Chhattisgarh, India

Skin Diseases in Family Medicine: Prevalence and Health Care Use

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