Factors for measuring knowledge management and intellectual capital in the public sector of Jalisco

Abstract

In the public sector, stresses the importance of Knowledge Management and Intellectual Capital, as raw material in the generation and provision of services to citizens, depending on existing needs, as well as in the modernization of public administration. In this sense, the objectives of the present research are focused on identifying the necessary factors for the measurement of Knowledge Management and Intellectual Capital in the public sector of Jalisco, as well as explaining the behavior of the variables under study. For this, the scales of Rodriguez-Ponce (2007) and Chahal and Baskhi (2015) were used with six dimensions or factors, appropriate to the Mexican public context. With a cross-sectional study and a non-probabilistic sampling for convenience of 52 employees of middle managers and directors of the public sector of social assistance from Jalisco, who voluntarily accepted to participate, the results were obtained that allowed validating the instrument with necessary dimensions or factors in the explanation of the variables under study, by means of descriptive statistics and statistical tests of reliability, normality tests and correlations between elements by factor.

Knowledge management in the public sector: a model with structural equations

“…These variables efficiently managed will greater the competitiveness of companies. Now in agreement with Huerta-Chávez and Castro-Valencia (2019), it is possible to conclude that IC and KM are inseparable binomials for organizational improvement. At the same time, Huerta-Chávez (2019) shows the relationship between IC and KM in her theoretical model.…”

“…In the same vein, the application of knowledge by managers when contemplating it in decision-making is essential for KM to fulfill its fundamental role within organizations by creating, sharing, and applying knowledge for the generation of value for stakeholders (Araneda-Guirriman et al, 2017;Huerta-Chávez, 2019;Huerta-Chávez and Castro-Valencia, 2019;Huerta-Chávez et al, 2020;Pedraja-Rejas and Rodríguez-Ponce, 2008;Pedraja-Rejas et al, 2009;Rodríguez-Ponce, 2007;Rodríguez-Ponce, 2016;Rodríguez-Ponce et al, 2010).…”

“…In At the same time, the learning indicators at GLL imply learning with enthusiasm, the exchange of knowledge, and the achievement of collective learning in group work. Finally, learning at the OLL involves three principal indicators, the use of knowledge that occurs in organizations, adaptation to change, and the design of new products or services (Castañeda, 2015;Castañeda and Fernández, 2007;Huerta-Chávez, 2019;Huerta-Chávez et al, 2020;López et al, 2012;Quispe and Vigo, 2017;Suárez et al, 2019).…”

“…Now, for the SC development, principal indicators to focus on are, in the first instance, the creation of a pleasant environment, communication among personnel, knowledge duly supported, the development of new products and services, as well as support for innovative ideas, improvement of service quality, structures, and systems, accessibility to information, processes and organizational culture. About RC, the indicators focus on updating customer data, knowledge, opinion, interaction, and shared customer feedback (Chahal and Bakshi, 2015;Chahal and Bakshi, 2016;Huerta-Chávez, 2019;Huerta-Chávez and Castro-Valencia, 2019;Huerta-Chávez et al, 2020).…”

“…H3 of structural and measurement model of knowledge management linked to organizational learning and intellectual capital, see Figure 1), which coincides with Bontis (1998) who states that both variables are united when IC is the unit of the inventory of OL flows. In this sense, there is a relationship between both variables (Abualoush et al, 2018;Archibold and Escobar, 2015;Chahal and Bakshi, 2015;Bueno, 1999;Caraballo et al, 2009;Chen et al, 2004;Huerta-Chávez, 2019;Huerta-Chávez et al, 2020;Koenig, 1998;Lennon and Wollin, 2001;León et al, 2006). So, IC occurs at all levels of the organization, just like OL, to improve organizations with knowledge (Angulo, 2017).…”