Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community

Abstract

Mobile-government (m-Government) services adoption is being advanced as an alternative solution for addressing challenges faced by electronic-government (e-Government) adoption in marginalised communities. However, factors of m-Government need to be understood if it is to be adopted by marginalised communities. There are suggestions that many contextual factors affect to the adoption of m-Government services. In this study, factors of m-Government in Oniipa, a marginalised rural community in Namibia are researched. Results show that security, technology trust, ICT supporting infrastructure, usage experience, costs, awareness, skills for accessing m-Government, language literacy, training, perceived ease of use, perceived usefulness, social influence, perceived empathy and compatibility are critical factors of m-Government services adoption. The study findings shall be used to propel m-Government adoption in a Fusion Grid project that aims to address infrastructural challenges faced by marginal communities when adopting e-Government. Similarly, policy makers can draw lessons on m-Government adoption from this study.

Evaluation of local government revenue collection information system success in Tanzania

“…This finding implies that users place a higher premium on the trust in the system than on the other factors proposed in this study. This finding corroborates with other studies conducted in other developing countries whereby perceived lack of trust in system had an impact on the success of the systems in various countries such as South Africa (Bayaga and Ophoff, 2019), Namibia (Frohlich et al , 2020) and Kenya (Otieno and Omwenga, 2015). In Rwanda, for instance, users could not use the systems effectively due to worries that IT technicians could intrude in the systems by bypassing the authentication process and making changes to the information (Mukamurenzi et al , 2019).…”

“…In Rwanda, for instance, users could not use the systems effectively due to worries that IT technicians could intrude in the systems by bypassing the authentication process and making changes to the information (Mukamurenzi et al , 2019). In Namibia, users indicated that they would prefer to go to the government office instead of using mobile applications to access government services due to the lack of trust in the system (Frohlich et al , 2020).…”

Evaluating user satisfaction with the e-payment gateway system in Tanzania

“…It implies that users perceive the system to have features that enhances security and privacy of their data. This finding was in line with other studies conducted in South Africa (Bayaga & Ophoff 2019), Namibia (Frohlich et al 2020), Kenya (Otieno & Omwenga 2015), and Rwanda (Mukamurenzi et al 2019). In Rwanda, for instance, the lack of trust affected the success of the electronic government system (Mukamurenzi et al 2019).…”

“…In this study, it was found that some users were worried that IT technicians may be bypassing the authentication process and making changes to the information. In Namibia, users preferred to walk into a government office instead of accessing governmental services via mobile applications because of worries of trust in system (Frohlich et al 2020). As the GePG system requires users to provide personal details, it is important for the ministry to take necessary technical and procedural measures to ensure that the system is secured and data cannot be accessed by unauthorised users.…”

“…When users perceive that the system lacks security and privacy features, they tend to discontinue from using it (Kassim et al 2012). For instance, the lack of trust was a key factor in user satisfaction with various information systems implemented in various countries in Africa such as in Rwanda (Mukamurenzi, Grönlund & Islam 2019) Namibia (Frohlich, Nieminen & Pinomaa 2020), and Kenya (Otieno & Omwenga 2015). Therefore, it was important to include trust in system as a key factor in this study.…”