Factors Predicting Consumers’ Continuance Intention to Use Mobile Wallets: Evidence from Kerala, India

Xavier, P. Smitha; Zakkariya, K A

doi:10.4038/cbj.v12i1.73

Cited by 7 publications

(8 citation statements)

References 109 publications

(146 reference statements)

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“…The measurement items were widely used by various studies in different devices such as mobile devices and AI assistants (Whitten et al , 2014; Yuan et al , 2022) in various social and cultural contexts. Oghuma et al (2016) and Xavier and Zakkariya (2021) demonstrated that the measurement items were robust and extensively validated. All items were measured on a six-point Likert scale, where “1” denoted “strongly disagree” and “6” denoted “strongly agree” (Table 2)…”

Section: Methodsmentioning

confidence: 99%

“…In terms of research applications of HV, Voss et al (2003) measured HV with pairs of adjectives such as not fun/fun, dull/exciting, not delighting/delightful, not thrilling/thrilling and enjoyable/unenjoyable. HV was also adopted in the latest research together with UV to analyze new technology acceptance for online banking, online games, mobile wallets, premium smartwatches and AI assistants (Kaur and Arora, 2020; Sharma et al , 2020; Xavier and Zakkariya, 2021; Saygılı and Yalçıntekin, 2021; Yuan et al , 2022; Pandey et al , 2022)…”

Section: Literature Reviewmentioning

confidence: 99%

“…Voss et al (2003) measured UV using pairs of adjectives such as effective/ineffective, helpful/unhelpful, functional/nonfunctional, necessary/unnecessary and practical/impractical. UV was adopted in the latest research to analyze new technology acceptance for online shopping, mobile banking, online games, mobile wallets, premium smartwatches, mobile payment and AI assistants (Gong et al, 2013;Deb and Agrawal, 2017;Sharma et al, 2020;Xavier and Zakkariya, 2021;Saygılı and Yalc ¸ıntekin, 2021;Handarkho et al, 2021;Yuan et al, 2022). 5G service increased UV, such as larger data usage (Dano, 2019).…”

Section: Utilitarian Value (Usefulness)mentioning

confidence: 99%

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A study on factors affecting Japanese consumer’s behavior toward 5G smartphone purchase

Fukui,

Tan

2024

JABS

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Purpose The purpose of this study is to analyze the determinants influencing Japanese consumers’ behavior toward the purchase of 5G smartphones. Design/methodology/approach Empirical data was collected through an online survey of 320 Japanese respondents from ages 20 to 59. Data was analyzed by exploratory factor analysis, confirmatory factor analysis and multiple regression analysis. Findings The results indicate that hedonic value, user interface and price value (PV) positively influence attitude toward 5G smartphone purchase, while utilitarian value does not. In addition, the mediation effect of social influence (SI) is found to increase those positive effects. Male and female consumers displayed differences in the determinants, showcasing the effect of gender on attitude and behavior. Originality/value To the best of the authors’ knowledge, this study is the first research to analyze Japanese consumers’ behaviors’ toward 5G smartphone purchase. Past research for 3G/4G smartphones supported that usefulness positively influenced consumers’ behavior toward smartphones, so usefulness of 5G (e.g. high speed) was expected to be a factor to influence consumer behaviors’ toward 5G smartphones. However, this research reveals that a simple tagline emphasizing such usefulness may not be convincing enough to promote the 5G smartphones to Japanese consumers. Alternatively, the research indicates that introducing the concepts of joyfulness, improved HV and greater PV of the 5G smartphone could attract more consumers in Japan. In addition, SI could enhance the perception of the various benefits of 5G smartphones.

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Section: Methodsmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Utilitarian Value (Usefulness)mentioning

confidence: 99%

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A study on factors affecting Japanese consumer’s behavior toward 5G smartphone purchase

Fukui,

Tan

2024

JABS

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“…Smartphones have become means for digital users to perform money transactions or payments utilizing applications loaded on the smartphone as a result of technical advancements (Raimee et al, 2021). In terms of any technology, the findings by (Xavier & Zakkariya, 2021) show that both positive and negative valence strongly influenced the desire to use mobile wallet indefinitely. As a result, mobile wallets are new and gaining traction as a payment option throughout the world.…”

Section: Entrepreneurship and Sustainability Issuesmentioning

confidence: 96%

Factors influencing the intention behind mobile wallet adoption: perceptions of university students

Mater¹,

Matar²,

Alismaiel³

et al. 2021

JESI

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The desire of students towards adopting the mobile wallet technology can be affected by various factors. The exploration of these factors and the discussion of the future uses of this technology among university students are the targets of this study. The conceptual model employs the unified theory of acceptance and use of technology besides the self-efficacy construct in this research. Primary data was collected online by surveying 389 university students. The model was subsequently validated by employing the structural equation model. From the results obtained, the intention of students in the utilization of mobile wallet technology are largely affected by trust, self-efficacy, facilitating conditions (FC), hedonic motivation (HM), effort expectation (EE), performance expectation (PE), social influence (SI) and price value (PV). This research's findings highlight the most significant factors in determining the intention behind mobile wallet technology utilization. The developed model is an appropriate research model to explore mobile wallet technology among students. This model focuses on students from private universities, which may limit its universality. The results of this analysis can benefit multiple institutions that use mobile wallet technology as a part of their services, such as banks, financial organizations and mobile payment system suppliers. Factors influencing customers' intention behind adopting the latest technology-related services in developing countries are not sufficiently reported in the literature. This research paper can be considered the first to examine the intention behind the utilization of mobile wallets in developing countries.

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“…For example, perceived ease of use is a determinant of continued use of the Alipay system ( Khayer and Bao, 2019 ), and others claim that attitude increases the explanatory power for understanding the factors that influence users’ intentions toward e-wallets ( Daragmeh et al, 2021b ). In addition to the hedonic value derived from the use of mobile wallets ( Xavier and Zakkariya, 2021 ). Second, the results should be generalized with caution to other countries with different cultures.…”

Section: Limitations and Future Researchesmentioning

confidence: 99%

Drivers of post-adoption of e-wallet among academics in Palestine: An extension of the expectation confirmation model

et al. 2022

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E-wallet is one of the latest innovations in the field of payments. However, despite numerous studies on the adoption of e-finance systems, the post-adoption phase is largely neglected. In this paper, we use the extended Expectation Confirmation Model (ECM) to address this gap by focusing on the study of consumers’ continuous intentions regarding the use of an e-wallet service. We conducted an electronic questionnaire-based survey among 503 e-wallet users in Palestine. Using structural equation modeling to analyze the conceptual model of the study, our results confirm that satisfaction, trust, and perceived usefulness have a significant impact on consumers’ continuous intention regarding e-wallet. In addition, the study found that perceived security has an insignificant impact on consumer satisfaction. The study has several implications: E-wallet providers should improve their services in terms of performance, privacy, and security to ensure customer loyalty in this competitive industry.

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Factors Predicting Consumers’ Continuance Intention to Use Mobile Wallets: Evidence from Kerala, India

Cited by 7 publications

References 109 publications

A study on factors affecting Japanese consumer’s behavior toward 5G smartphone purchase

A study on factors affecting Japanese consumer’s behavior toward 5G smartphone purchase

Factors influencing the intention behind mobile wallet adoption: perceptions of university students

Drivers of post-adoption of e-wallet among academics in Palestine: An extension of the expectation confirmation model

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