Factors That Influence Student Satisfaction in Usinge-Learning Media During the Corona Pandemicperiod

Abstract

The Corona pandemic has spread almost everywhere in the world. Indonesia became one of the affected countries. The education sector became one of the affected sectors and changed the learning process, which was initially dominated by conventional learning into E-Learning based learning. This sudden change makes all components of learning, especially teachers and instructors, have to adapt to use the facilities available. However, this sudden change inevitably creates obstacles to the achievement of learning objectives. Therefore, it is considered important to evaluate the learning process through this e-learning facility so that teaching participants can feel satisfied and the learning objectives are achieved. The research method used is a mixed method method by conducting a qualitative method first to design a model of insight obtained from interviews with respondents then using quantitative methods to obtain statistical values to strengthen the proposed model.A total of 153 respondents' data were processed using Partial Least Square software. The results of data processing prove model is valid and reliable. The model has strong predictive power. From four proposed variables, Perception Ease of Use, Perception Usefulness, and Facilitating Condition have a significant positive effect on User Satisfaction (students). And student satisfaction has a significant positive effect on the future use of e-learning media behavior.

Modified Technology Acceptance Model For Measuring Online Training Adoption in Indonesia

“…These results prove that hypothesis 5 and hypothesis 8. That result also support several previous studies (Bartley & Golek, 2004;El-Gohary, 2012;Gaffar & Septyandi, 2020). In this study also found that hypothesis 2 was rejected.…”

“…These results prove that hypothesis 9 and hypothesis 10 are proven. This also confirms that the results of previous studies are supported (Boateng et al, 2016;Gaffar & Septyandi, 2020;Ho et al, 2021;Singh et al, 2021). In addition, User satisfaction has a greater influence on Future Use Behavior than Attitude in this study.…”

“…This indicates that the easier of using the e-learning, the higher the intention of using e-learning. In another study it was also revealed that Perceived Ease of Use had a significant positive effect on satisfaction, where further satisfaction had a significant positive effect on the use of e-learning in the future (Gaffar & Septyandi, 2020). This indicates that when e-learning is considered easy, participants will feel satisfied so that in the future they will continue to use e-learning.…”

“…The questions for each variable come from items that have been validated from previous studies. The variables in this model were taken based on a literature review in research journals (Gaffar & Septyandi, 2020;Sánchez, Hueros, & Ordaz, 2013;Singh et al, 2021).…”

“…This means that the more positive a person's attitude towards a technology, the greater the intention to continue using the technology. Another study states that user satisfaction has a significant positive effect on the behavior of using technology in the future (Gaffar & Septyandi, 2020). Indicators of user satisfaction are measured by continuing to use the application and providing recommendations to use the application to others (Chopra, Madan, Jaisingh, & Bhaskar, 2019).…”