Fair and Flexible?! Explanations Can Improve Applicant Reactions Toward Asynchronous Video Interviews

Abstract

Asynchronous video interviews are used more and more for the preselection of potential job candidates. However, recent research has shown that they are less accepted by applicants than face-to-face interviews. Our study aimed to identify ways to improve perceptions of video interviews by using explanations that emphasize standardization and flexibility. Our results showed that an explanation stressing the higher level of standardization improved fairness perceptions, whereas an explanation stressing the flexibility concerning interview scheduling improved perceptions of usability. Additionally, the improvement of fairness perceptions eventually influenced perceived organizational attractiveness. Furthermore, older participants accepted video interviews less. Practical implications and recommendations for future research are discussed.

A Comparison of Conventional and Technology-Mediated Selection Interviews With Regard to Interviewees’ Performance, Perceptions, Strain, and Anxiety

“…Fortunately, however, previous research on the effects of explanations ( Truxillo et al, 2009 ) suggests that explanations that provide a justification concerning the use of a selection procedure or that stress its advantages are often a suitable way to address applicants’ concerns. In line with this research, recent evidence has shown that such explanations can also improve perceptions of technology-mediated interviews ( Basch and Melchers, 2019 ).…”

It Takes More Than a Good Camera: Which Factors Contribute to Differences Between Face-to-Face Interviews and Videoconference Interviews Regarding Performance Ratings and Interviewee Perceptions?

“…Thus, explanations might also be a viable option to improve applicant perceptions of these interviews and their reactions to the selection process. In line with this possibility, a recent study by Basch and Melchers ( 2019 ) indeed found that an explanation related to the larger flexibility of technology-mediated interviews can have positive effects of the perceived flexibility and ultimately on organizational attractiveness. Thus, it would be conceivable to emphasize advantages of videoconference interviews prior to the selection process in order to prevent low fairness perceptions and poor applicant reactions such as lower organizational attractiveness (Hausknecht et al, 2004 ).…”

“…Perceived Flexibility To measure perceived flexibility, we used three items from a previous study (Basch & Melchers, 2019) (e.g., "Such an interview offers great temporal and geographical flexibility to applicants", α pre = 0.81, α post = 0.72).…”

“…Such an interview offers great temporal and geographical flexibility to applicants. Basch and Melchers ( 2019 ) Post-interview questionnaire Impression management During the interview, I was able to describe my skills and abilities in an attractive way. During the interview, I was able to demonstrated my knowledge and expertise.…”

“…Such an interview offers great temporal and local flexibility to applicants. Basch and Melchers ( 2019 ) Privacy concerns In such an interview, it is important to me to keep my privacy intact. In such an interview, I am concerned about my privacy.…”