“…This may be to provide industrial domain expert validation for a particular project. As an example, we cite joint publications between us and QPC Ltd., a call centre infrastructure provider (Rees et al, 2018(Rees et al, , 2019(Rees et al, , 2020Roberts et al, 2016Roberts et al, , 2018aRoberts et al, , b, 2019.…”