“…4 There are several quality tools that can be used in different work processes, such as: Flowchart, Checklist, Control Chart, Pareto Chart, Cause and Effect Diagram ("fishbone"), 5W2H (What, Who, When, Where, Why, How Much), SWOT (Strengths, Weaknesses, Opportunities, Threats) matrix/analysis, Histogram, Scatter Diagram, GUT (Gravity, Urgency and Trend) Matrix, among others. 4,5 In this scope, the quality manager is the elementary agent in the process of managing policies, strategies and quality evaluation, in order to define goals and strategies compatible with resources and organizational interests, as well as in the choice of appropriate tools for this. 2,5 The possibilities of using quality tools are wide, and what matters, in fact, is their rational and strategic applicability in search of continuous improvement .…”