“…"M-PESA" is a blend of two words, "M" for "Mobile" and a Swahili word "PESA," thus, mobile cash" (Ngugi et al, 2010)., the technology allows people to deposit, send and withdraw cash using a mobile phone. Since the emergence of "M-Pesa" technology, several other innovations such as M-shwari, KCB-Mpesa, M-kesho, M-pawa, Fuliza, Kopesha, MCo-op Cash, M-Kopo and Chapaa Popote have continued to be witnessed (Chipeta & Muthinja, 2018), these innovations allow customers to send, withdraw and borrow cash, pay insurance premiums, undertake point-of-sale transactions and payment of utility bills such as school fees, electricity, and water bills, government services, retail outlets, and air ticketing among others (Chipeta & Muthinja, 2018); (Lashitew, van Tulder, & Liasse, 2019). As such, consumers can access financial services conveniently at a cheaper cost (Jack & Suri, 2014); (Munyegera & Matsumoto, 2016) and by a click of a button at the comfort of their homes or workplaces without going to the bank (Jack & Suri, 2011).…”