Financial Transparency in the Web 2.0 Era. An Analysis of the use of Websites and Social Media by Spanish Municipalities

Royo-Montañés, Sonia; Yetano, Ana; García‐Lacalle, Javier

doi:10.6018/rcsar.371951

Cited by 5 publications

(3 citation statements)

References 47 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This research also reveals great disparity in online service promotion strategies between national and regional institutions, with the latter lagging way behind the former. This is in line with previous research [12,92,94]. The use of SM as a marketing tool for promoting services and messages is relatively inexpensive [95,96] although effective in value co-creation [97].…”

Section: Discussionsupporting

confidence: 89%

Audit Institutions in the European Union: Public Service Promotion, Environmental Engagement and COVID Crisis Communication through Social Media

2020

View full text Add to dashboard Cite

This article analyses Social Media (SM) use as a promotion tool for public institutions in the public audit sector. The authors propose a quantitative model to assess online engagement of 94 European audit institutions (national and regional) with their stakeholders, based on SM and web activity metrics of these institutions, with a focus on pressing matters such as environment, sustainability and the current COVID pandemic. The proposed model may be applied to assess organisations from any public or private sector. The research finds that SM presence helps audit institutions to promote their services more effectively by directing their stakeholders to extensive content on the audit institutions’ websites, thus contributing to an increase in their web traffic. Most audit institutions do not have a strategy for the online promotion of their services and work outputs, nor do they, in general, use SM for intensively promoting environmental or sustainability-related messages. The only exception is the European Court of Auditors, who clearly promotes its environment-related activity by actively and increasingly posting on SM and referencing its reports. Audit institutions could benefit from the nature of their evidence-based activity and promote their findings on emerging topics to positively influence public policies and accountability at all levels.

show abstract

Section: Discussionsupporting

confidence: 89%

Audit Institutions in the European Union: Public Service Promotion, Environmental Engagement and COVID Crisis Communication through Social Media

2020

View full text Add to dashboard Cite

show abstract

“…The local level of government stands out in the Chinese and, especially, the Spanish context, where 71.23% of the articles are centered on municipalities (e.g. Pérez et al ., 2008; Guillamón et al ., 2011; Esteller-Moré and Polo Otero, 2012; Cuadrado-Ballesteros, 2014; Tejedo-Romero and Araujo, 2018; Montañés et al ., 2020; Guillamón and Cuadrado-Ballesteros, 2021; among others).…”

Section: Resultsmentioning

confidence: 99%

“…Many articles appearing during the last ten years have focused on the use of social media as a way of promoting public transparency (e.g. Joshi and Rosenfield, 2013; Porumbescu, 2017b; Montañés et al ., 2020), and very recently, we can find articles that investigate the role of transparency during the Covid-19 pandemic (e.g. Deslatte, 2020; Casalegno et al ., 2021; Crepaz and Arikan, 2021).…”

Section: Resultsmentioning

confidence: 99%

Transparency in public administrations: a structured literature review

Cuadrado‐Ballesteros

Ríos

Guillamón

2023

JPBAFM

View full text Add to dashboard Cite

PurposeLiterature about transparency in public-sector organizations has been attracting the attention of scholars for the last two decades. This study reviews the existing literature with the intention of creating a description of the state of the art, categorized by geographical areas, levels of government, topics, and methodologies.Design/methodology/approachThe authors have developed a structured literature review following a rigorous protocol. The initial search was launched on 25 April 2022 on Scopus and Web of Science, resulting in 3,217 articles. After removing duplicates and studies that did not meet all the inclusion criteria specified in the review protocol, the final sample includes 956 articles from 1991 to 2021.FindingsThe analyses show a considerable increase in studies since 2005, especially in the last two years, when 30% of the publications have been produced. Most of the studies analyze the national/central level of government. Many authors compare different countries, while other scholars focus on specific countries, overall, the USA and the UK. The local level of government has also been widely studied, especially in the Spanish and Chinese contexts. The most frequently used methodologies are quantitative and empirical techniques, and the most common topics are those associated with accountability.Originality/valueThis study uses a huge sample (956 articles over the period 1991–2021), which has never been used before, to examine the literature on transparency. The structured literature review facilitates the identification of gaps that can be filled by future studies. These include analyzing transparency in specific geographical areas like Africa, Asia, and Latin America, studying transparency at different levels of government, especially at the regional and federal levels, and providing comparative studies and case study collections.

show abstract