Firm and industry effects on small, medium-sized and large firms’ performance

Fernández, Estéban; Antelo, Susana Iglesias; López-López, Vicente; Rodríguez-Rey, Marcos; Jardón, Carlos M.

doi:10.1016/j.brq.2018.06.005

Cited by 45 publications

(40 citation statements)

References 53 publications

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“…Additionally, the results suggest that objective advice is more likely to be provided by the broker than by bancassurance in the Spanish market. These results coincide in that the customer orientation service of Spanish insurance brokers is developed in a sustainable way and has a positive impact on society [26,37,[84][85][86].…”

Section: Discussion Implications and Limitationssupporting

confidence: 57%

“…On the other hand, we observe that the structural variable size positively influences the quality of the service provided by the insurance broker to his or her clients. Besides, our study reveals the importance of the quality of the service should be emphasised in order to sustainably develop that which has an impact on society [26,46,47,55,66,75,77,86]. Therefore, larger companies could better serve society.…”

Section: Discussion Implications and Limitationsmentioning

confidence: 84%

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The Customer Orientation Service of Spanish Brokers in the Insurance Industry: The Advisory Service of the Insurance Distribution Channel Bancassurance

Guillem

2020

Sustainability

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This research focuses on the customer orientation of insurance brokers, whose activity is regulated by the Law on the mediation of private insurances and reinsurances. The goal is to ascertain whether the intermediation inherent in the insurance broker’s activity, which implies a customer-oriented service, entails a positive behaviour that transcends the immediate environment, reaching society. This study presents a comparative analysis between the insurance brokerage society, characterised by a personalised customer service, and banks’ advisory services on insurance. To this end, the study uses a sample of insurance brokerage firms in Spain. The results presented in this study suggest that the customer values the advisory service provided by the broker. However, for a particular business segment in standardized insurance products and products related to banking assets, customers are more likely to resort to the bank’s services. In addition, the results indicate that the commission percentages applied by the entities operating in the banking insurance channel exceed those perceived by the insurance broker. With all this, intermediation in the development of the insurer’s activity can entail social behaviour that involves customer-orientation and, possibly, social service and environmental performance.

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Section: Discussion Implications and Limitationssupporting

confidence: 57%

Section: Discussion Implications and Limitationsmentioning

confidence: 84%

The Customer Orientation Service of Spanish Brokers in the Insurance Industry: The Advisory Service of the Insurance Distribution Channel Bancassurance

Guillem

2020

Sustainability

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“…The number of persons working on innovation is a condition with higher prevalence in the configurations than companies' size or capital. The connection of company size with profitability is mainly based on the existence of economies of scale and/or market power [73], however this relation is industry specific [74] and not always applies [62,75,76]. Specifically, in the EU food industry, larger companies seem to achieve a higher level of profits [77] and company size has been identified as an important driver of profit persistence [78][79][80].…”

Section: Consistencymentioning

confidence: 99%

Improving Firms’ Performance and Sustainability: The Case of Eco-Innovation in the Agri-Food Industry

2019

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Companies’ environmental responsibility has significantly increased in the last decade. However, the question about the benefits that this responsible decision has on the company’s performance in the market remains. In this scenario, the main goal of this study is to analyze the conditions that improve the performance of companies in the agri-food industry, paying specific attention to technological eco-innovation and different types of cooperation (in the use and in the development of eco-innovations). Our initial sample contains data of agri-food companies operating in Spain. The Qualitative Comparative Analysis (QCA) has been used as a new path for the analysis of firm’s data. Company performance has been considered by using a construct including three variables (increase in the sales, company profitability and cost reduction). Results show that the conditions that largely benefit company performance are R&D spending and the development of technological eco-innovation. Cooperation in the development and use of eco-innovations are especially important for the smaller companies, with the larger companies in the sector relying both in cooperation and in their own resources. The different recipes which improve the performance, as well as the sustainability of the sector, are presented in this study.

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“…Because the role of industry is important in the performance of firms, in particular Small and Medium Enterprises (SMEs) (Fernández, et al [62]), the current systematic review applied the Global Industry Classification Standard (GICS) of MSCI [63] to open a new window on industry classification. Figure 6 presents the classifications.…”

Section: Industry Focus and Firm Sizementioning

confidence: 99%

Big Data Analytics and Firm Performance: A Systematic Review

et al. 2019

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The literature on big data analytics and firm performance is still fragmented and lacking in attempts to integrate the current studies’ results. This study aims to provide a systematic review of contributions related to big data analytics and firm performance. The authors assess papers listed in the Web of Science index. This study identifies the factors that may influence the adoption of big data analytics in various parts of an organization and categorizes the diverse types of performance that big data analytics can address. Directions for future research are developed from the results. This systematic review proposes to create avenues for both conceptual and empirical research streams by emphasizing the importance of big data analytics in improving firm performance. In addition, this review offers both scholars and practitioners an increased understanding of the link between big data analytics and firm performance.

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Firm and industry effects on small, medium-sized and large firms’ performance

Cited by 45 publications

References 53 publications

The Customer Orientation Service of Spanish Brokers in the Insurance Industry: The Advisory Service of the Insurance Distribution Channel Bancassurance

The Customer Orientation Service of Spanish Brokers in the Insurance Industry: The Advisory Service of the Insurance Distribution Channel Bancassurance

Improving Firms’ Performance and Sustainability: The Case of Eco-Innovation in the Agri-Food Industry

Big Data Analytics and Firm Performance: A Systematic Review

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