First, Be a Good Citizen: Organizational Citizenship Behaviors, Well-Being at Work and the Moderating Role of Leadership Styles

Santos, Reinaldo Sousa; Lousã, Eva Petiz; Sá, Maria Manuel; Cordeiro, João Alves

doi:10.3390/bs13100811

Cited by 2 publications

(1 citation statement)

References 168 publications

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“…Adanya dukungan organisasi membuat pekerja bekerja secara efektif dan Tangguh dalam menghadapi lingkungan kerja dengan tekanan tinggi (Rhoades & Eisenberger, 2002). dengan hasil organisasi yang positif seperti kualitas layanan, produktivitas, rasa memiliki terhadap organisasi (Santos et al, 2023) serta keefektivitasan dan kinerja organisasi (Aprilda et al, 2019). Perilaku ini dikatakan menjadi kunci keberhasilan suatu organisasi (Arijanto, 2022).…”

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Mediasi Job Satisfaction Pada Pengaruh Leader- Member Exchange Dan Perceived Organizational Support Terhadap Organizational Citizenship Behavior PDAM Sleman

Sari,

Kurniawan,

Kusuma

2024

jurnalmanajerial

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Background – Quality public services are demands that must be met by organizations for the community. The perceived demand triggers the organization to provide excellent service in order to build an organization's image, especially in the public service process, which always gets the spotlight from the community. Public services are closely related to the role of human resources in an organization. Human resources that have good quality and support the success of the organization can be identified in employees with organizational citizenship behavior (OCB). The phenomenon that occurs at PDAM Sleman, namely poor customer service, is expected to be improved by increasing OCB. Aim – The research conducted aims to examine the effect of LMX and POS on OCB, with job satisfaction as a mediating variable. Design / methodology / approach – This study uses a quantitative approach and data collection in the form of filling out a questionnaire conducted to all employees of PDAM Tirta Sembada Sleman, as many as 65 employees by census. Findings – LMX, job satisfaction, and POS partially have a significant positive effect on organizational citizenship behavior. Leader-member exchange and perceived organizational support partially have a positive effect on OCB Perceived organizational support increases job satisfaction. Leader-member exchange has no significant effect on job satisfaction. The influence of leader-member exchange on OCB is mediated by job satisfaction. Conclusion – POS support plays a role in increasing job satisfaction and then has an impact on strengthening OCB. Research implication – Organizational leaders can improve the implementation of LMX, job satisfaction, and POS variables to increase employee OCB. Improvements made can support the organization's ability to provide good service as one of the public agencies in the region. Limitations – The research object only covers one branch of PDAM Sleman.

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Mediasi Job Satisfaction Pada Pengaruh Leader- Member Exchange Dan Perceived Organizational Support Terhadap Organizational Citizenship Behavior PDAM Sleman

Sari,

Kurniawan,

Kusuma

2024

jurnalmanajerial

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Positive Relational Management and Occupational Well-Being: The Mediating Role of Flourishing and Organizational Citizenship Behaviors

Peña,

Llorente-Alonso,

Garcia-Ael

et al. 2024

EJIHPE

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This study examines the relevance of interpersonal relationships in the work environment, focusing specifically on analyzing associations between positive relational management, which refers to the use of relational resources that enable adaptation to the workplace, and key organizational variables such as flourishing, individual-directed organizational citizenship behaviors (OCBis), and life satisfaction. Given the importance of this topic, a structural model is required for the possible relationship between positive relational management and other organizational variables relevant to occupational well-being. As a preliminary step, the Positive Relational Management Scale (PRMS) was analyzed and validated in a sample of 348 Spanish workers. The results revealed that the overall model has a good fit, with reliable and valid construct measures. Moreover, the three-dimensional structure of the model was confirmed, although gender invariance was not satisfied. In conclusion, the results confirm the simple mediation hypothesis, in which flourishing mediates the relationship between positive relational management and life satisfaction. In contrast, multiple mediations between the variables could not be confirmed. This study highlights the importance of interpersonal relationships for employee well-being in the workplace.

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First, Be a Good Citizen: Organizational Citizenship Behaviors, Well-Being at Work and the Moderating Role of Leadership Styles

Cited by 2 publications

References 168 publications

Mediasi Job Satisfaction Pada Pengaruh Leader- Member Exchange Dan Perceived Organizational Support Terhadap Organizational Citizenship Behavior PDAM Sleman

Mediasi Job Satisfaction Pada Pengaruh Leader- Member Exchange Dan Perceived Organizational Support Terhadap Organizational Citizenship Behavior PDAM Sleman

Positive Relational Management and Occupational Well-Being: The Mediating Role of Flourishing and Organizational Citizenship Behaviors

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