Flexible information design for business process visualizations

Abstract

Abstract-Profound understanding of business processes is a key success factor for Business Process Management (BPM). As more and more analytical information like runtime data from process execution or statistical data from business intelligence are available, the problem of business process complexity becomes apparent. Process-relevant information needs to be provided as fast as possible while considering easy and fast interpretation and dynamic changes in stakeholders' demands. The static and usecase specific creation or modification of process visualizations shown in current approaches and tools, however, is complex, time consuming, inflexible and thus costly. To address these shortcomings, we introduce a template-based approach that decouples the creation of visualization templates from concrete process visualizations. The binding of customization points of visualization templates to analytical process information is supported by a graphical editor that enables customization of visualizations in a fast and flexible manner. Moreover, due to the separation of concerns, our approach improves the usability of process visualizations because templates may be created by graphic experts independently from specific visualization demands. The feasibility of our concept is demonstrated by a prototypical implementation.

The Repercussions of Business Process Modeling Notations on Mental Load and Mental Effort

“…As the semantic description of the process models is not relevant in this context, we use abstract labels (i.e., alphabetic letters) for the single modeling elements. 1 Furthermore, it is ensured that all process models are comparable within a specific level of complexity. Therefore, experts and novices in the domain of process modeling, who were not participating in the study, ranked and compared the used process models.…”

“…Business process models specify in terms of textual or graphical artifacts the business processes in an enterprise [1]. In this context, insights on the comprehension of process models demonstrate that process model comprehension plays an important role when analyzing and optimizing processes [2,3].…”

UXBIV: An Evaluation Framework for Business Intelligence Visualization

“…Business processes are one of the most important assets of organizations, because they determine the success or failure of the organization in global markets [76]. Business Intelligence (BI) system is becoming more needed by organizations to analyze data and make strategic decisions [36].…”