From Design Requirements to Effective Privacy Notifications: Empowering Users of Online Services to Make Informed Decisions

Murmann, Patrick; Karegar, Farzaneh

doi:10.1080/10447318.2021.1913859

Cited by 12 publications

(6 citation statements)

References 52 publications

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“…Other examples of work on privacy labels include privacy nutrition label (Kelley et al, 2009), GDPR-based privacy label for IoT devices OnLITE (Railean and Reinhardt, 2020) and security and privacy label with device factors (Shen and Vervier, 2019). Another approach that has been investigated regarding transparency-related controls is the design of user notifications and nudges (Murmann and Karegar, 2021). Furthermore, prior work has explored the design of multi-user controls.…”

Section: Smart Home Devices Privacy Designsmentioning

confidence: 99%

Enhancing the design of data-related privacy controls for smart home devices

Chhetri

Motti

2023

ICS

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Purpose Past research shows that users of smart home devices (SHDs) have privacy concerns. These concerns have been validated from technical research that shows SHDs introduce a lot of privacy risks. However, there is limited research in addressing these concerns and risks. This paper aims to bridge this gap by informing the design of data-related privacy controls for SHDs. Design/methodology/approach In this paper, the authors follow a user-centered design approach to design data-related privacy controls from design requirements backed by literature. The authors test the design for usability and perceived information control using psychometrically validated scales. For this purpose, two variations of the prototype (MyCam1 with a listing of data-related privacy controls and MyCam2 with three privacy presets) were created and tested them in a between-subjects experimental setting. Study participants (n = 207) were recruited via Mechanical Turk and asked to use the prototype app. An online survey was distributed to the participants to measure some usability and privacy-related constructs. Findings Findings show that the presented prototype designs were usable and met the privacy control needs of users. The prototype design with privacy presets (MyCam2) was found to be significantly more usable than the list of privacy controls (MyCam1). Originality The findings of this paper are original and build on the paper presented at the International Symposium on Human Aspects of Information Security and Assurance (HAISA 2022). This paper contributes improved and usable designs of privacy controls for smart home applications.

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Section: Smart Home Devices Privacy Designsmentioning

confidence: 99%

Enhancing the design of data-related privacy controls for smart home devices

Chhetri

Motti

2023

ICS

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“…"A conceptual means of informing users of online data services about how their personal data are processed" (Murmann & Karegar, 2021) Table…”

Section: Expression Used Definition/characterizationmentioning

confidence: 99%

“…Personal data handling: How and which data is collected, for what purpose, how is it stored and processed (Agozie & Kaya, 2021;Janic et al, 2013;Karwatzki et al, 2017;Murmann & Karegar, 2021) Personal data access: How and what personal data is accessed, shared, or disclosed by whom and to whom (including public officials, other agencies and third parties) (Agozie & Kaya, 2021;Janic et al, 2013;Lips et al, 2010;Sari et al, 2019;Stančić et al, 2017) Process progress: Tracking, status monitoring and progress of service requests (applications) (Bayona & Morales, 2017;J. Bertot et al, 2010;Ekaabi et al, 2020;European Commission, 2020;Foley & Alfonso, 2009;Gouscos et al, 2007;Karna & Gupta, 2012;Khan et al, 2020;Y.…”

Section: Information Articlesmentioning

confidence: 99%

A Framework for Public eServices Transparency

Lourenço

2023

International Journal of Electronic Government Research

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Different aspects of government transparency have been analyzed by the research community, but no structured framework was found concerning public eServices transparency. This article considers transparency from a service users' point of view and outlines a framework rooted in a systematic literature review, complemented by a selected literature analysis on the fields of eServices quality and public sector values. The framework defines the concept of ‘public eServices transparency' and characterizes the information that should be made available, according to different service user profiles. The aim is to assist practitioners from public administration to develop eServices and scholars to assess existing eServices transparency.

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“…Different approaches have been taken to better inform user decision-making: from nudging user choices (Acquisti et al, 2017;Caraban, Karapanos, Gonçalves, & Campos, 2019) to allowing users to customize their own privacy settings (Adjerid, Acquisti, & Loewenstein, 2019;Zhang & Sundar, 2019). However, when many interventions come short, a way to improve this and aid user decision-making is to associate the consequences with the actions, which can be done through relevant notifications, specific and concise (Murmann & Karegar, 2021;Pinder, Vermeulen, Cowan, & Beale, 2018). Otherwise, one leaves people to their own devices, hoping that learning from experience will result in the correct mental models, even though with the rapid development of technology, these mental models can quickly become irrelevant.…”

Section: Introductionmentioning

confidence: 99%