From Lean 5S to 7S Methodology Implementing Corporate Social Responsibility Concept

Carrera, Jon Fernández; Olmo, Alfredo Amor del; Cuadrado, María Romero; Espinosa, María del Mar Benavides; Cuadrado, Luis Romero

doi:10.3390/su131910810

Cited by 7 publications

(5 citation statements)

References 35 publications

(39 reference statements)

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“…As a result, this is the first study of its kind in a developing country context, specifically in Palestine, to focus on the manufacturing sector. Finally, past research has revealed no integrated conceptual framework for merging TQM and CSR activities to improve organizational performance (Fernández Carrera et al ., 2021; Khurshid et al ., 2018). This study presents a conceptual framework to understand TQM, CS and CSR linkages.…”

mentioning

confidence: 99%

The impact of total quality management on corporate sustainability in the manufacturing sector: corporate social responsibility as a mediator

Hassis¹,

Othman

Saleh

2023

TQM

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PurposeThis study aims at investigating the impact of total quality management (TQM) on corporate sustainability (CS) by mediating the role of corporate social responsibility (CSR) in developing countries.Design/methodology/approachA mixed research approach was adopted by conducting interviews and a survey. A survey was used as a quantitative tool for data collection from 67 respondents at different managerial levels. Partial least squares structural equation modeling (PLS-SEM) was used for analysis.FindingsThe findings demonstrate that customer focus and human resource management (HRM) were the most effective practices. Structural analysis revealed that TQM had a significant impact on CSR and CS. Furthermore, CSR partially mediates the relationship between TQM and CS.Research limitations/implicationsThe study has developed a conceptual framework to provide policymakers with guidelines on integrating TQM practices and CSR activities into their strategy.Originality/valueThis research bridges the gap between TQM and the three pillars of CS, especially in manufacturing enterprises in a developing country context. This research also supports the TQM advocate's argument that effective TQM deployment can dramatically improve organizational performance. Additionally, this study verifies the CS model based on the triple bottom line (TBL) theory and stakeholder theory by assessing the conceptual model's robustness using a mixed-method research methodology, which has never been done before from a Palestinian perspective.

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mentioning

confidence: 99%

The impact of total quality management on corporate sustainability in the manufacturing sector: corporate social responsibility as a mediator

Hassis¹,

Othman

Saleh

2023

TQM

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“…It is also worth emphasizing that, as the founders of Lean Management declare, this concept has never been aimed at increasing only the financial results of enterprises. There is a strong social aspect to this concept, as evidenced recently by the inclusion of safety (6S) and environmental (7S) aspects (Fernández Carrera et. al., 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Effective concepts of management against the challenges of the modern world: Lean and Agile: competition or cooperation?

Milewski,

Milewska

2024

EiP

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Motivation: For a long time, new strategies, concepts and solutions regarding both process management in enterprises and managing the supply chains have been presented in the literature and implemented in business practice. They are to be an alternative to existing concepts. Considerations regarding these concepts focus on the speed of adaptation to changing conditions in the environment, flexibility, diversification and reducing the risk of disruption. The justification for the implementation of new solutions are the conditions and challenges in the environment of enterprises, especially the Covid-19 pandemic, but also economic crises, wars, terrorism, natural disasters, changes in energy prices. An example of such a concept is the Agile strategy. According to some authors, this strategy is a competitive concept to Lean Management. Other authors believe that they are complementary and that there are opportunities to combine them and thus achieve a synergy effect.Aim: The aim of the article is to compare the effectiveness of Lean and Agile process and supply chain management strategies in conditions of environmental instability, based on literature review and own research.Results: Lean and Agile strategies can be combined to some extent. In addition, such a combination may prove to be more effective and more resistant to interference than using “clean” strategies. The result of proper application of both strategies are lower costs, better product quality, higher level of logistics service, greater customer satisfaction and employee involvement, and thus the trade-up effect.

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“…The 5S tool is considered a strategy for business excellence and is also commonly used to establish and maintain a high-quality environment in an organization. [15] 5S is a management model tool that is usually used to work with more efficiency, create a better work environment and continuous production; that is related to minimizing losses, maximizing the final delivery of the product or service [16]. To complement the 5S tool, process standardization is also applied.…”

Section: S Tool Applications and Standardized Workmentioning

confidence: 99%

Service model based on Lean Service: Standardized Work and 5S to increase customer satisfaction in a veterinary SME

Castillo-Muguerza,

Lama-Villar,

Collao-Diaz

et al. 2023

Proceedings of the 21th LACCEI International Multi-Conference for Engineering, Education and Technology (LACCEI 2023): “Leaders

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Companies in the veterinary services sector face the challenge of providing optimal customer service. This sector contributes 40% of the national Gross domestic product and concentrates 48% of formal employment. Considering that, customer satisfaction is one of the key factors to achieve reliable results in our organizations. The low level of this was identified as one of the main problems of the sector, which may be due to different inefficiencies such as low service quality, unsatisfied demand, extended service times and long waits. In this way, a model based on the Lean methodology and the application of 5S tools and standardized work was developed to increase customer satisfaction. It was validated by conducting a case study in a company in the sector located in thePeruvian province of Callao. The results showed an increase in workers efficiency to 90%, a 4.8" decrease in tools searching time and a 25% increase in the Net Promoter Score.

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From Lean 5S to 7S Methodology Implementing Corporate Social Responsibility Concept

Cited by 7 publications

References 35 publications

The impact of total quality management on corporate sustainability in the manufacturing sector: corporate social responsibility as a mediator

The impact of total quality management on corporate sustainability in the manufacturing sector: corporate social responsibility as a mediator

Effective concepts of management against the challenges of the modern world: Lean and Agile: competition or cooperation?

Service model based on Lean Service: Standardized Work and 5S to increase customer satisfaction in a veterinary SME

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