From Robotic Process Automation to Intelligent Process Automation: Emerging Trends

Abstract

In this survey, we study how recent advances in machine intelligence are disrupting the world of business processes. Over the last decade, there has been steady progress towards the automation of business processes under the umbrella of "robotic process automation" (RPA). However, we are currently at an inflection point in this evolution, as a new paradigm called "Intelligent Process Automation" (IPA) emerges, bringing machine learning (ML) and artificial intelligence (AI) technologies to bear in order to improve business process outcomes. The purpose of this paper is to provide a survey of this emerging theme and identify key open research challenges at the intersection of AI and business processes. We hope that this emerging theme will spark engaging conversations at the RPA Forum.

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“…By adding new technologies in AI, RPA and chatbots can be refined to accomplish tasks that require human cognition by learning from experience; this combination of technologies is commonly referred to as IPA [1]. IPA is a new paradigm called -Intelligent Process Automation‖ bringing machine learning (ML) and AI technologies to bear in order to improve business process outcomes, IPA is an inflection point in evolution of RPA [2].…”