Future Trends in ICT and E-Services Through Advanced Assessment Metrics

Abstract

In the ever-evolving digital landscape, the integration of artificial intelligence (AI) into information and communication technology (ICT) and e-services is paramount. This chapter delves into the profound influence of AI on user experience, security, and scalability within digital services. It sheds light on both the hurdles and prospects presented by AI-driven strategies, underscoring the importance of adopting a holistic approach that encompasses technical, ethical, and regulatory dimensions. By offering valuable insights, this chapter guides organizations seeking to harness AI's capabilities in digital services, stressing the significance of a thorough and inclusive strategy.