Fuzzy Comprehensive Assessment for the Degree of Railway Passenger Satisfaction Based on Rough Set

Chen, Dingjun; Ni, Shaoquan; Li, Chengbing; Guo, Qinglai

doi:10.1061/41039(345)189

Cited by 1 publication

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“…A common method used in studies to measure and evaluate the service quality offered in transportation systems is to conduct surveys of passengers to determine their perception and expectations of the relevant system. In such questionnaires, passengers are asked about their satisfaction and expectation ratings of the service dimensions of the system, which are summarized in Table 1 (8)(9)(10)(11)(12)(13)(14)(15)(16)(17)(18)(19)(20)(21)(22)(23)(24).…”

Section: Literature Reviewmentioning

confidence: 99%

Impact Score Technique for Analyzing the Service Quality of a High-Speed Rail System

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et al. 2016

Transportation Research Record: Journal of the Transportation R

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This paper presents the results of a survey conducted to measure the service quality of the high-speed railway system (HSRS) that operates between two cities in Turkey. The analysis had its basis in the impact score technique. The survey was prepared to ask users for satisfaction ratings of 61 attributes, which were constructed for the seven dimensions of service quality for public transportation systems: passenger information, fare level and type, accessibility, station environment, vehicle environment, service delivery, and security. Through analysis of the results, the most problematic areas of the service provided by the HSRS were determined. According to the model results, the operator of the system should provide enhancements especially in the seat design of the vehicles and also regarding the time and the frequency of the service provided.

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