Fuzzy hierarchy sensitive with Delphi method to evaluate hospital organization performance

Tsai, Hui-Yin; Chang, Che‐Wei; Lin, Hung‐Lung

doi:10.1016/j.eswa.2010.02.099

Cited by 76 publications

(33 citation statements)

References 18 publications

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“…Anonymous experts in this context share knowledge skills, expertise, and opinions until a mutual consensus is achieved (Stewart et al 1999;Wu et al 2007;Tsai et al 2010b). The Delphi method consists of five procedures: (1) selecting anonymous experts, (2) conducting the first round of a questionnaire survey, (3) conducting the second round of the survey, (4) conducting the third round of the survey, and (5) integrating expert opinions in order to achieve a consensus.…”

Section: Establishing An Evaluation Model and Defining The Evaluativementioning

confidence: 98%

“…To illustrate the use of this modified Delphi method, the present study develops quality evaluation criteria for wealth management banks by conducting interviews and surveys with anonymous experts that focus directly on the outcomes for the wealth management sector of interest (Stewart et al 1999;Tsai et al 2010b). Our study used nine experts to make up the modified Delphi method decision group, consistent with the recommendations of Delbecq et al (1975) for the Delphi method group.…”

Section: Establishing An Evaluation Model and Defining The Evaluativementioning

confidence: 99%

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A Hybrid Financial Performance Evaluation Model for Wealth Management Banks Following the Global Financial Crisis

Chang

Tsai

2015

Technological and Economic Development of Economy

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The study constructs a hybrid approach to financial performance evaluation for wealth management (WM) banks affected by the global financial crisis from the middle of 2007 into 2008 utilizing an analytic hierarchy process (AHP) and the VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR). Five aspects of multi-criteria group decision making including service, performance, professionalism, risk control, and consumers' confidence (SPPRC) reveal that consumers' confidence, risk control and service are the top three key factors for Taiwan's seven main WM banks in evaluating the performance of banking managers.

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Section: Establishing An Evaluation Model and Defining The Evaluativementioning

confidence: 98%

Section: Establishing An Evaluation Model and Defining The Evaluativementioning

confidence: 99%

A Hybrid Financial Performance Evaluation Model for Wealth Management Banks Following the Global Financial Crisis

Chang

Tsai

2015

Technological and Economic Development of Economy

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“…Enhancing healthcare quality requires a harmonious relationship between care providers and patients. Therefore, H. Y. Tsai, Chang, and Lin () applied FAHP to resolve uncertainty and imprecision of service evaluations in prenegotiation stages. The results of Tsai et al.…”

Section: Literature Reviewmentioning

confidence: 99%

“…The results of Tsai et al. () argued that FAHP evaluated real needs of customers concerning healthcare quality. Lee, Chen, and Chang () applied FAHP and a BSC evaluation of information technology (IT) departments in manufacturing industries in Taiwan.…”

Section: Literature Reviewmentioning

confidence: 99%

Evaluation of service quality continuous improvement in coffee shops

2012

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The business model of coffee shop chains is to copy the successful environment of the first store. This study summarizes the elements and related impact factors of service quality strategies for coffee shop chains to provide a reference for future entrepreneurship. The fuzzy analytic hierarchy process method, which combines analytic hierarchy process and fuzzy set theory, allows for more accurate descriptions of the service quality evaluation process. Next, decision makers were invited to take part in the measurement of service quality for coffee shop chains. A questionnaire was used to collect quantitative data from 37 managers of coffee shop chains in Taiwan. Such findings underscore the importance of recognizing customers' varying preferences. This study tries to fill the gap by assessing the relative impact of service quality by considering various individual differences.

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“…One of the things the MCDM problem relies heavily on the analytic hierarchy process (AHP). The AHP method is employed to prioritize and weigh each criterion and their alternatives (Tsai et al 2010;Xu et al 2015). In prior literature, there are a number of studies that have applied AHP to construct a hierarchical architecture to which MCDM topics can be structured (Adhikary et al 2013;Ashis 2013;Shahin, Pourhamidi 2013;Yazdani-Chamzini et al 2013).…”

Section: Multi-criteria Decision-making In Smartphone Industry Supplymentioning

confidence: 99%

Constructing a Network Evaluation Framework for Improving the Financial Ecosystem in Small-Medium Size Firms

Lin

2018

Technological and Economic Development of Economy

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Abstract. This study presents an evaluation framework to measure the various operations to acquire the optimal core operation (CO) when financier provides the supply chain finance (SCF) services in smartphone industry supply chain (SC). The proposed model applies the modify Delphi method and analytic network process (ANP). First, the evaluation model establishes a network with three criteria, eleven sub-criteria and four operations. Next, the ANP is utilized to the framework to obtain the relative weights of the criteria. Finally, the application of the multi-criteria decision making process will list the optimal CO on the basis of their rankings in the framework.The proposed model and the relevant research results can provide academic support to the decision-makers on finance sector with a valuable objective guide for assessing the CO of smartphone industry SC programs to determine the optimal solution in their actual administration of SCF service practices.

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Fuzzy hierarchy sensitive with Delphi method to evaluate hospital organization performance

Cited by 76 publications

References 18 publications

A Hybrid Financial Performance Evaluation Model for Wealth Management Banks Following the Global Financial Crisis

A Hybrid Financial Performance Evaluation Model for Wealth Management Banks Following the Global Financial Crisis

Evaluation of service quality continuous improvement in coffee shops

Constructing a Network Evaluation Framework for Improving the Financial Ecosystem in Small-Medium Size Firms

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