“…The main purpose of forwarding is the uninterrupted movement of cargo between interested parties. For this, freight forwarders must perform an extremely complex set of techno logical and organizational operations that ensure the continu ous, reliable, and flexible functioning of supply chains [1,2], as well as documentary support for the transportation process. In turn, logistics service providers usually work based on or ders from cargo owners, which in most cases are unstable [3,4], as they depend on various circumstances.…”