G390(P) A peer led reflective debriefing pilot project

Harris, SM; Nickerson, EM

doi:10.1136/archdischild-2020-rcpch.334

Cited by 1 publication

(1 citation statement)

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“…This unexpected disruption endangers the mental health of hotel workers by heightening their concerns about their health and work prospects [4], has lowered employment hours and wages in tourism, and many workers have taken unpaid leave [5]. One of the consequences of having to continue to serve customers during the pandemic [6] is the increased level of stress and anxiety among hotel employees [7]. Work stress must be an important concern, * Corresponding author: nurul.lestari@binus.edu because employees who have high levels of stress will reduce the level of employee satisfaction [8].…”

Section: Introductionmentioning

confidence: 99%

The Association Between Smart Technology, Artificial Intelligence, Robotics, and Algorithms (STARA) Awareness, Job Stress, Job Insecurity, and Job Satisfaction Among Hotel Employees During COVID-19 Pandemic

Lestari,

Rosman,

Millenia

2023

E3S Web of Conf.

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Despite the numerous advantages of implementing smart technology, expenses or negatives must be considered, with one of the most significant being the influence on personnel. A lot of studies have been undertaken to examine the influence of technological innovation on personnel. In the hospitality industry, research on service robots has grown, with a focus on customer-robot interactions. Despite this, studies on the influence of service robots on hotel employees are still at an early stage of development, especially in Indonesia. To fill the gap, the purpose of the study is to investigates the relationship between Smart Technology, Artificial Intelligence, Robotics, and Algorithms (STARA) awareness, job stress, job insecurity among hotel employees in Jakarta. Using quantitative approach, this study used convenient sample and involve 160 research participants. The research respondent was coming from various hotel employees located in Jakarta. Multiple regression analysis was used to analyze the data. The study found that there is a significant relationship between STARA awareness, job stress, job insecurity, and job satisfaction. The current study contributes to literature in the impact of technology adoption on service employees. This study is important because the findings provide an insight for hotel managers in developing technology implementation program in their businesses, especially the one that focuses on employees work behavior.

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