Gathering, evaluating and managing customer feedback during aircraft production

Abstract

HighlightsVirtual/remote customer inspection & feedback recorded during production of an aircraft.SIE model for feedback prioritization (ranking) and categorization.Graphical representation of the evaluation data to facilitate visualization.Calculation of the percentage of improvements to a module.Modular architecture for navigation & traceability of feedback & evaluation data.

Frugal innovation enablers: a comprehensive framework

“…Chen and lee (2017) and Tiwari et al (2017) Re-designing business and trade models with the aim of reducing cost and integrating limited customers sources Zeschky et al (2011) Developing knowledge and education, supporting basic and academic research and developing knowledge tanks Rosca et al (2017), Thun (2018), Altmann and Engberg (2016), Soni and Krishnan (2014) and Krishnan and Prashantham (2019) Developing infrastructures by the help of government and managers' support and using foreign investment Sood and Szyf (2011) and Thun (2018) Information technology, mobile applications, information and communications technology advanced tools, cost effective information systems, innovation technology (with the aim of receiving customer and market information and needs and their feedback), using web-based technologies, added fact tools, digital and virtual factories, knowledge-based programs, simulation tools and analysis for developing technology-based services to support products Amankwah-Amoah et al Three-dimensional printer for design and other prototyping software Gibson and Shukla (2016) Modular manufacturing and dividing complex systems to independent and inter-connected elements that can be considered as practical, logical, physical and organizational functions and managers' support in applying such approach Pisoni et al (2018) and Belkadi et al (2018) Designing and manufacturing with the aims of resolving social and environmental problems regarding environmental pollutions Rosca et al (2017) Recruiting women and supporting their employment Vossenberg (2018) Employing young apprentices Morciano and Merico (2017) High production volume, scalability and reduction of profit margin Rosca et al (2017) and Hossain (2018) Respecting copyright and trying to register products Srivastava (2018) Developing a suitable brand and protecting existing brands Konrad and Wangler (2018) Forming customer behavior by recognizing low consumption customers and buyers of low consuming products Cros (2018) Emphasizing on customer orientation and evaluating customer feedback using social networks, meetings with some of the customers and receiving their suggestions and recommendations Gupta et al (2018) Table I.…”

Big data and smart aviation information management system

“…The big data for crew and cabin passenger service management is primarily to record and reflect the big data on flight and crew operations and related areas. Its role is to facilitate the intelligent and automated management of crew and cabin passenger service to reduce management costs and operational errors and improve management performance (Gupta et al, 2018;Yondo et al, 2018).…”

A New Method of Human Response Testing to Enhance the Design Process

“…In recent years several "neuroarchitectural" studies have investigated brain responses to different architectural styles (Choo et al, 2017), contours (Vartanian et al, 2013), height and enclosure (Vartanian et al, 2015), interior space design (Banaei et al, 2017), lighting (Shin et al, 2014), space with different geometry (Shemesh et al, 2017), and color (Küller et al, 2009). Other researchers have taken a neurological approach to examining the impact of the built environment on human memory (Sternberg, 2010, p. 147), comparative human responses to built vs. natural environments (Roe et al, 2013;Banaei et al, 2015), and a systematic approach for gathering requirements through customers' remote access to aircraft and its modules (Gupta et al, 2018). Another vital advantage of this method is that it allows us to develop a consistent research protocol, so that multiple studies can be carried out using the same basic equipment and techniques.…”