Global research on library service quality: a bibliometric analysis and knowledge mapping

Ashiq, Murtaza; Rehman, Shafiq Ur; Muneeb, Dilnaz; Ahmad, Shakil

doi:10.1108/gkmc-02-2021-0026

Cited by 22 publications

(14 citation statements)

References 35 publications

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“…The attributes and dimensions of the original SERVQUAL model can be modified to reflect the characteristics of the service units or organizations being investigated (Donthu and Yoo, 1998;Lai et al, 2007). The model has also been frequently applied to evaluate the quality of library services, with some modifications to account for the library's unique setting (Ashiq et al, 2021). The LibQUALþ, developed by the Library Research Association and the Texas A&M University library, is a well-known library service scale adapted from the SERVQUAL.…”

Section: Literature Review Servqual Modelmentioning

confidence: 99%

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Library's quality impact on satisfaction and improvement priorities

Thuannadee

2022

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PurposeThis study aims to identify library service dimensions at the Suranaree University of Technology (SUT), Thailand, examine the effect of perceived quality on overall satisfaction and determine the library service's improvement priorities.Design/methodology/approachThe modified service quality (SERVQUAL) questionnaire was administered to SUT faculty and students. The perceived quality of service attributes was determined by comparing the perception of the actual service received with the expectation. Exploratory factor analysis (EFA) was utilized to classify the service dimensions, and proportional odds ordinal logistic regression was employed to examine the impact of perceived quality on overall satisfaction. The improvement priorities were determined using the importance–performance analysis (IPA).FindingsEFA suggested four service dimensions of the SUT library services: collection and access, organizational service, service delivery by staff and library as a place. The perceived quality of all dimensions positively affected overall satisfaction. However, the “library as a place” had a nonsignificant effect on faculty satisfaction, while the “collection and access” had a nonsignificant effect on student satisfaction.Originality/valueIn the context of library services, few studies have examined the effect of perceived quality on satisfaction and investigated improvement priorities using IPA. This study addresses these research gaps and provides deeper insights into the faculty and student perspectives on the university library services.

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Section: Literature Review Servqual Modelmentioning

confidence: 99%

“…, 2007). The model has also been frequently applied to evaluate the quality of library services, with some modifications to account for the library's unique setting (Ashiq et al. , 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Library's quality impact on satisfaction and improvement priorities

Thuannadee

2022

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“…The process of data selection, extraction, and filtration is depicted in Figure 1 and is based on a four-phase model of data selection, eligibility, screening, and finalization used successfully in recent bibliometric studies. 38,39,40,41 The protocol for this study was adapted to remove document type and language filters. In the first phase, identification, the initial Scopus comprehensive…”

Section: Data Retrieval and Inclusion/exclusion Criteriamentioning

confidence: 99%

Measuring the global research landscape on nonviolence (Ahiṃsā) over three decades (1991–2021)

Tyagi

Jain

2022

Peace & Change

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This study employs bibliometric methods to measure the productivity of authors, organizations, and countries engaged in research on nonviolence according to preferred channels for dissemination, composition of collaborative teams, and overall research performance based on data drawn from the Elsevier Scopus database. The researchers identify three major developmental stages of nonviolence research over the course of three decades (1991–2021) and found that annual research productivity in nonviolence research has grown at a slow pace in stage 1 (1991–2000), at a moderate pace in stage 2 (2001–2010), and at a fast pace in stage 3 (2011–2021). Based on the keyword frequency and their co‐occurrence relationships, three major topical theme clusters emerged; the first theme cluster relates to religion and spirituality, the second theme cluster relates to nonviolence, peace, and conflict, and the third theme cluster relates to political tactics, law, and social movements. Authorship patterns in nonviolence research show a single authorship trend as most of the publications have been published by single authors (71.57%).

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“…Previous Literature Review. There has been no previous research on the distribution of international publications, however there has been some research about the distribution of global publications on library service quality (LSQ) in the last five decades 1972-2020 (Ashiq et al, 2021). Another study had measured the impact of published literature on digital libraries from 2002-2016 on ISI Web of Science database (Ahmad et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

Digital Libraries during Covid-19 Pandemic: A Bibliometric Analysis and Information Mapping

Pambayun¹

2021

ijolib

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Problem Statement: Regardless of the significant increase in the use of digital libraries during the Covid-19 pandemic, distribution of its publications has not been mapped as a form of scientific communication. Purpose: Therefore, this research aims to describe and map the information on digital libraries during the pandemic on international publications Scopus indexed. Method: The bibliometric assessment method was used to collect data from 66 publications on the Scopus database. The writer simultaneously used search keywords such as “Digital Library,” “Electronic Library,” and “Covid-19” to determine the publications from January 2020-June 2021. Results: The result showed that 23 (34.8%) out of 66 publications had high relevance to digital libraries during the pandemic, while 74% are scientific journal articles. The country with the largest contribution is the USA, while the largest publisher with only 35% open publications is Emerald. Meanwhile, the central topics in this research map include “Pandemic”, “Covid”, “Library”, and “Services”. Conclusion: The distribution of publications as a form of academic communication has not intertwined, as indicated by the absence of linkage between each author, thereby creating a high potential for studies and publications related to this topic. In addition to increasing the digital literacy of librarians and users, the transformation to high-tech virtual and digital services also stands as an adaptation effort. Keywords: Bibliometric Analysis; Covid-19; Digital Libraries; Electronic Libraries; Pandemic Era Abstrak Permasalahan: Perpustakaan digital pada masa pandemi covid-19 ini semakin diminati oleh pengguna dan semakin menarik untuk dikaji oleh cendekiawan. Sementara itu sebaran publikasi tentang perpustakaan digital di masa pandemi belum dipetakan sebagai bentuk komunikasi ilmiah. Tujuan: Artikel ini bertujuan untuk mendeskripsikan dan memetakan informasi tentang perpustakaan digital di masa pandemi Covid-19 pada publikasi internasional terindeks scopus. Metode: Melalui metode penilaian bibliometrik, diperoleh data sejumlah 66 publikasi pada database Scopus. Penulis menggunakan kata kunci pencarian “Digital Library”, “Electronic Library”, dan “Covid-19” secara simultan untuk rentan waktu publikasi bulan Januari 2020 hingga Juni 2021. Hasil: Temuan penelitian bahwa terdapat 23 (34,8%) dari sejumlah 66 publikasi yang dipilih dengan validasi dan relevansi tinggi berkaitan dengan perpustakaan digital di masa pandemi Covid-19. Artikel jurnal ilmiah merupakan jenis publikasi yang mendominasi dengan jumlah 74%. Asal negara penyumbang terbesar yakni USA dan publisher terbanyak yakni Emerald. Sangat disayangkan hanya ditemukan sejumlah 35% publikasi open access. Topik sentral pada peta penelitian ini yakni “Pandemic”, “Covid”, “Library”, dan “Sevices”. Kesimpulan: Simpulan penulis bahwa sebaran publikasi sebagai bentuk komunikasi akademik belum terjalin, terlihat dari belum adanya keterkaitan masing-masing author, oleh karenanya potensi penelitian dan publikasi berkaitan dengan topik ini sangat tinggi. Adapun adaptasi yang perlu dilakukan perpustakaan di masa pandemi yakni bertransformasi ke layanan virtual dan digital berteknologi tinggi, disamping meningkatkan literasi digital pustakawan dan pengguna. Kata Kunci: Analisis Bibliometrika; Covid-19; Perpustakaan Digital; Perpustakaan Elektronik,; Era Pandemi

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Global research on library service quality: a bibliometric analysis and knowledge mapping

Cited by 22 publications

References 35 publications

Library's quality impact on satisfaction and improvement priorities

Library's quality impact on satisfaction and improvement priorities

Measuring the global research landscape on nonviolence (Ahiṃsā) over three decades (1991–2021)

Digital Libraries during Covid-19 Pandemic: A Bibliometric Analysis and Information Mapping

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