Google now is for the extraverted, cortana for the introverted

Ehrenbrink, Patrick; Osman, Seif; Möller, Sebastian

doi:10.1145/3152771.3152799

Cited by 23 publications

(8 citation statements)

References 14 publications

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“…At the same time, differences within the classes of products, like "characters" of IPAs [21], and interactions with Pleo vs. consumer electronics [29], together with differences in the rejection patterns over time [13] were also highlighted.…”

Section: What Makes a Social Robot Valuable?mentioning

confidence: 99%

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Long-Term Value of Social Robots through the Eyes of Expert Users

Dereshev

Kirk

Matsumura

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

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Socially-enabled digital technologies have attracted academic interest for decades, with recent commercial examples of Siri and Alexa, capturing public attention. However, despite ubiquitous visions of a robotic future, very few fully-fledged social robots are currently available to consumers. To improve their designs, studies of their long-term use are particularly valuable, but are currently unavailable. To address this gap, we report on interviews with four long-term users of Pepper-a social robot introduced in 2014. Our thematic analysis elicited insights across three kinds of value Pepper brought to its users: utilitarian functionality; the community that formed around Pepper; and a personal value of affection. We focus on two contributions those values bring to social robot design: social robots as social proxies, alleviating disabilities or acting akin to social media profiles; and robot nurturing as a design construct, going beyond purely utilitarian or hedonistic perspectives on robots.

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Section: What Makes a Social Robot Valuable?mentioning

confidence: 99%

“…Ehrenbrink, Osman, and Möller pointed out that there are significant differences in the perceived character between conversational agents (Cortana, Siri, Google Now) [21] necessitating studies of individual IPAs, rather than assuming that any findings applicable to one IPA can automatically be applied to all others.…”

Section: Peppermentioning

confidence: 99%

Long-Term Value of Social Robots through the Eyes of Expert Users

Dereshev

Kirk

Matsumura

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

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“…Hetty and Alan's failed use of reminders. These discoveries build on work highlighting how VAs should respond in difficult situations, from being verbally abused [19], to replying according to people's specific (positive or negative) character traits [25]. Despite these instances of conflict, it can be argued that the Echo Show still supported social engagements here, albeit around negative interactions and whilst appearing seemingly neutral, in fact facilitates many non-neutral [64] social interactions.…”

Section: Transferabilitymentioning

confidence: 95%

Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households

Soubutts

Ayobi

Eardley

et al. 2022

Proc. ACM Hum.-Comput. Interact.

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Although the use of voice assistants to support older adults at home shows promise, little is known about how the next generation of these devices, which also include displays, can support health and care needs. This question has become more important during COVID-19, when issues of social isolation for older adults have been exacerbated. During social distancing measures in the UK, eleven older adult households (16 participants) were interviewed before receiving an Amazon Echo Show, shortly after receiving it, and after three months of use. We identify ways in which this multi-modal device is used by people in social isolation to support social, care, and information needs in the home. We frame these findings within the growing research area of smart homes for health and care, and provide implications for the adoption, use and acceptance of these devices to support aging in place together.

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“…Even abstract behavioral cues are sufficient to distinguish between different robot personalities [13]. What personality should a robot have?…”

Section: Creating Dynamic Robot Personalitiesmentioning

confidence: 99%

Designing Dynamic Robot Characters to Improve Robot-Human Communications

Oechsner¹,

Ullrich²

2023

Preprint

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Socially Assistive Robots navigate highly sensible environments, which place high demands on safety and communication with users. The reasoning behind an SAR's actions must be transparent at any time to earn users' trust and acceptance. Although different communication modalities have been extensively studied, there is a lack of long-term studies investigating changes in users' communication needs over time. Considering two decades of research in Human-Robot Communication, we formulate the need to design dynamic robot personalities to unveil the full potential of SARs. CCS CONCEPTS• Human-centered computing → Human computer interaction (HCI); • Computer systems organization → Robotics.

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Google now is for the extraverted, cortana for the introverted

Cited by 23 publications

References 14 publications

Long-Term Value of Social Robots through the Eyes of Expert Users

Long-Term Value of Social Robots through the Eyes of Expert Users

Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households

Designing Dynamic Robot Characters to Improve Robot-Human Communications

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