Government as a platform, orchestration, and public value creation: The Italian case

Abstract

E-Government literature has discussed how the adoption of the Government as a Platform (GaaP) can help public administration to produce more efficient public services. However, since little attention has been given to the impact of GaaP on public value creation more research is needed to analyse whether the GaaP is effective to help the government to deliver public services that fulfil social expectations and, hence, public value. Indeed, efficiency does not guarantee public value. Besides efficiency, public value incorporates citizens' variegated expectations and needs that change over time and that are sometimes rival. For these reasons, the delivery of public value is often challenging for public agencies. The aim of this paper is to explain how the GaaP configuration can help public administration to deliver public value better. The paper finds that the modularity of the platform configuration and different ecosystems that support public agencies need to be orchestrated to support the effective creation of public value. The authors analyse the case of the Italian GaaP initiative to discuss the importance of the orchestration of the GaaP characteristics to improve the coordination among public agencies and enable the co-production of services with external actors, in order to deliver public value better. The findings show that the orchestration of the GaaP configuration characteristics can enable Italian public administration to deliver public value, but also that, if the GaaP is not properly orchestrated, it can constrain the creation of public value.

COVID-19 and public-sector capacity

“…Owing to concerns in the early days of the Internet about official misuse of data, much of the current data architecture was built by private companies. But government platforms now have enormous potential to improve the efficiency of the public sector and to democratize the platform economy ( Cordella and Paletti, 2019 ). To realize the potential of government platforms, we will need to rethink the governance of data, develop new institutions, and, given the dynamics of the platform economy, experiment with alternative forms of ownership.…”

Success Factors Influencing Citizens’ Adoption of IoT Service Orchestration for Public Value Creation in Smart Government

“…In the e-gov context, creating public value should be the government's main goal, because governments can meet citizens' needs through public values [88]. The government must follow public value delivery and avoid creating citizens' dissatisfaction with public value expectations [1]. The various dimensions of public value gained significant attention from scholars and are illustrated in Table 1.…”

“…Government modernization policies in public services have improved performance and reduced costs in numerous areas, especially in e-government (e-gov) services. In recent years, we have witnessed an increase in platform model e-gov public services, which have significantly transformed the process of public service production and value delivery to citizens [1]- [4]. Public sector innovations are a well-known phenomenon but challenging to stimulate.…”

Digital Technologies In Employment Of Migrant Workers

“…In order to ensure Russia's long-term competitiveness, a new system of public administration must be created that will become the technological, normative and cultural basis for future development. The role of such a framework can be played by the "Government-asa-Platform" (GaaP, Platform)a qualitatively new system for organizing and performing the functions of public authorities of the Russian Federation, built on the basis of integrated and digitized processes and advanced technologies (Cordella & Paletti, 2019;Petrov et al, 2018). The State Migration Policy Concept of the Russian Federation for 2019-2025 (2018) also calls for the introduction of electronic forms of interaction and the expansion of the use of modern digital technologies in order to provide public services in the field of migration.…”