Granting Inmates Information Technology-Based Rights

Abstract

The world has entered industrial revolution 4.0, which has an effect on granting inmates rights that are based on information technology (IT) and encourages active participation of communities in supporting the implementation of an appropriate correctional system. However, this use of IT has not been optimized to ensure that, together with their families, inmates are able to obtain relevant information and that there is certainty in obtaining their rights. Therefore, this study aimed to investigate the use of IT in granting inmates their rights. Thus, the study employed an evaluative juridical approach with mixed methods (quantitative and qualitative). Data were collected through interviews, observations, and surveys using a SERVQUAL (service quality) model with the following five dimensions: tangibility, reliability, accessibility, communication, and credibility. The findings show that service quality is influenced by the credibility and integrity of the correctional staff. Therefore, the readiness of facilities and infrastructure, such as to add some features in the correctional database system, encourage self-service, and to ensure credibility in collecting inmates' data, can help curb the shortcomings associated with employees' credibility and integrity in the process of granting inmates their IT-based rights.

Population ageing, incarceration and the growing digital divide: Understanding the effects of digital literacy inequity experienced by older people leaving prison

“…Resultantly, prisoners have been referred to as 'one of the most impoverished groups in the digital age' [2]. This issue is gaining the attention of researchers, governments and advocates worldwide, with studies from countries such as Finland, the United Kingdom, Indonesia, and Australia referring to such a divide [3][4][5].…”

Population ageing, incarceration and the growing digital divide: understanding the effects of digital literacy inequity experienced by older people leaving prison

“…Resultantly, prisoners have been referred to as 'one of the most impoverished groups in the digital age' (Reisdorf & Jewkes, 2016, p. 1). This issue is gaining the attention of researchers, governments and advocates worldwide, with studies from countries such as Finland, the United Kingdom, Indonesia, and Australia referring to such a divide (Ariani, 2021;; Office of the Inspector of Custodial Services WA, 2018;.…”