Grey Relational Evaluation of the Supplier Selection Criteria in Indonesian Hospitality Industry

Angela, Fosctin; Angelina, Angelina

doi:10.52812/ijgs.19

Cited by 10 publications

(7 citation statements)

References 39 publications

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“…Burgess et al (2006) have also described 22 possible definitions of SCM. Recently, Angela and Angelina (2021) have also strengthen Ellram's definition and defined SCM as an approach to manage the flow of supplies from a vendor to the final recipient in a supply chain. The diverse evolution of SCM is one of the reasons for the lack of a universal definition.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

The Moderating Effect of Customer Relationship on Supply Chain Risk Management and Organization Performance in Logistics Sector of Pakistan

Amin

Martínez

et al. 2023

Sage Open

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The current study aims to determine the moderating effect of customer relationship on supply chain risk management and organizational performance, specifically for Pakistan’s logistics sector. The logistics sector is selected for the study as it has considerable significance in the country’s economy and also having substantial growth due to the China-Pakistan Economic Corridor (CPEC). This study is quantitative in nature and data collection is performed through a questionnaire based on several instruments (operation risk management, strategic risk management, perceived performance, customer relationship) from officials (administrative and management) of various public and private logistics companies involved in supply chain and customer relationships. A total of 227 responses are received out of 300, with 11 incomplete responses being eliminated. The hypotheses are formulated based on the literature and research theme. The hypotheses testing are performed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) methodology. The findings suggest that strategic risk management and supply chain performance have a favorable relationship. The study also showed that there exists a negative association between customer relationship and performance. Conversely, the relationship between operational risk management and performance was not established in this study. The findings of this study offer inspiration for future research that can apply these findings on large sample of companies.

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Section: Theoretical Backgroundmentioning

confidence: 99%

The Moderating Effect of Customer Relationship on Supply Chain Risk Management and Organization Performance in Logistics Sector of Pakistan

Amin

Martínez

et al. 2023

Sage Open

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“…However, using the Second Synthetic GRA, this problem has been effectively solved as it allows us to achieve consensus when both models contradict each other. 69 To date, the GRA models have seen many exciting applications in different fields, eg, decision-making during product development, 70 predicting financial crises, 71 tourism sector, 72 healthcare service quality, 73 carbon emissions, 74 risk management, 75 hospitality industry, 76 economics, 77 customer satisfaction research, 78 supply chain management, 79,80 among others.…”

Section: Grey Relational Analysismentioning

confidence: 99%

Relation of Workplace Incivility, Prosocial Motivation and Emotional Exhaustion to Thriving of Nurses

Nawaz¹,

Abid²,

Quartey-Papafio³

2022

NRR

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Background:The study attempt to investigate the impact of individual-level factor (prosocial motivation), negative contextual factor (workplace incivility), and personal resource (emotional exhaustion) on the thriving of nurses. Methods: Primary data from 215 Pakistani nurses were collected and analyzed. Data were analyzed through the Second Synthetic Grey Relational Analysis (SSGRA) and the Regression Analysis. Results: We found that workplace incivility and thriving are negatively associated, whereas prosocial motivation positively influenced thriving. We also found the moderating impact of emotional exhaustion on the associations of workplace incivility-thriving and prosocial motivation-thriving. Both SSGRA and Regression Analysis revealed that the impact of prosocial motivation on thriving is more significant than that of workplace incivility, and moderation can also be found significant. Conclusion:The study suggests that a suitable work environment, appropriate training, and guidance encourage emotional stability and improve prosocial motivation. Similarly, mentoring, socializing, and acknowledging the efforts of nurses' faculty are likely to cope with workplace incivility and promote their thriving.

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“…In formula (2), ρ denotes the distinguishing coefficient and values between 0 and 1. According to previous studies, differences in ρ can lead to differences in gray correlations (Angela and Angelina, 2021). We conducted a sensitivity test on the value of ρ to ensure the accuracy of the results.…”

Section: Microservice Of the Academic Librariesmentioning

confidence: 99%

What are the key indicators for evaluating the service satisfaction of WeChat official accounts in Chinese academic libraries?

Zhang

2022

LHT

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PurposeWeChat official account (WCOA) is an emerging and important platform for academic library services, which greatly accelerates the development of this field. This article aims to identify key evaluation indicators for users' satisfaction of the Academic Library WeChat Official Account (ALWCOA) as a reference for future improvements.Design/methodology/approachBased on the updated DeLone and McLean (D&M)’s model and Delphi method, an evaluation system of ALWCOA satisfaction was constructed. Then 212 university students were recruited to fill out a questionnaire on evaluation indicators. The grey relational analysis (GRA) and Pareto's principle were employed to analyze the questionnaire and select key evaluation indicators.FindingsAn ALWCOA service satisfaction evaluation system with three evaluation dimensions and 15 evaluation indicators was constructed, and three key evaluation indicators were identified, including service responsiveness, information timeliness and system security.Practical implicationsThis article provides a strategy for assessing ALWCOA service satisfaction, as well as insights for improving of ALWCOA service. Specifically, academic libraries should pay more attention to improving service responsiveness, information timeliness and system security.Originality/valueThis article innovatively applied the updated D&M model in academic library service. Additionally, it facilitates the development of research fields, such as academic library services, microservices and user service evaluation, and provides a case study to better understand the WCOA.

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Grey Relational Evaluation of the Supplier Selection Criteria in Indonesian Hospitality Industry

Cited by 10 publications

References 39 publications

The Moderating Effect of Customer Relationship on Supply Chain Risk Management and Organization Performance in Logistics Sector of Pakistan

The Moderating Effect of Customer Relationship on Supply Chain Risk Management and Organization Performance in Logistics Sector of Pakistan

Relation of Workplace Incivility, Prosocial Motivation and Emotional Exhaustion to Thriving of Nurses

What are the key indicators for evaluating the service satisfaction of WeChat official accounts in Chinese academic libraries?

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