Has COVID-19 Accelerated Digital Transformation? Initial Lessons Learned for Public Administrations

Abstract

In the context of the impact of COVID-19 on management information systems, there have been many reports of accelerated digital transformation, including in public administration institutions. I discuss the meaning of the term digital transformation and consider whether the actions taken so far by public administrations in the face of COVID-19 are actually conducive to digital transformation, or just digitalization alone. Conclusions may suggest how to use this COVID-19 induced experience in planning digital transformation.

The impact of the COVID-19 pandemic on the creative industries: A literature review and future research agenda

“…Recent studies have claimed that the use of information and communication technologies (ICT) has enabled the survival and economic growth of some sub-sectors within the creative industries ( Koulouris et al, 2020 , Samaroudi et al, 2020 ). Several studies evidenced that organisations which enhanced their digital capabilities would create new boundaries and opportunities for growth (Batra, 2020; Gabryelczyk, 2020 ).…”

“…However, the visual arts, publishing, and social media sectors faced considerable challenges and have demonstrated a lack of ability to cope with the current crisis (Cifuentes-Faura, 2020; Davies, 2020 ). By contrast, IT and software companies have benefited from the COVID-19 pandemic and experienced a surge in demand for their products and services ( Kamal, 2020 , Gabryelczyk, 2020 , Sheng et al, 2020 ).…”

“…There are many opportunities to undertake research based on survey and multiple case study methods using primary data. Previous studies used mostly case-study analysis with small groups ( Gu et al, 2020 , Temiz and Salelkar, 2020 , Raimo et al, 2021 ), content analysis ( Young, 2020 , Ocholla, 2021 ), or review of the literature or government programmes ( Gabryelczyk, 2020 , Dümcke, 2021 , Verma and Gustafsson, 2020 ). The samples used in the reviewed literature were small, which restricted the generalisation of the results.…”

Digital Transformation Of Governance During The Pandemic And Respect For Human Rights

“…They have little idea that not everyone has access to the Internet, modern technology and the opportunity to use public services. The impact of the COVID-19 threat on the digital transformation of government is widely debated (Gabryelczyk, 2020).…”

Digitainability—Digital Competences Post-COVID-19 for a Sustainable Society

“…This can even be considered the world's first digital age pandemic [26,[34][35][36][37][38]. Among its varied impacts, COVID-19 has accelerated digital transformation in a more or less supported way [21,26,[39][40][41][42][43][44][45][46][47][48][49].…”