“…Over the last two decades, EBD researchers in healthcare practice have continually followed human-centered methods to improve qualitative goals like patient safety, health outcomes, patient satisfaction, and the efficiency of health workers. 6,7,26,27 One approach that has been followed in the EBD field to better understand the user experience in healthcare facilities was to focus on real-life scenarios. 26,28 Utilizing scenario-based methods more accurately reflects the viewpoints of users by taking into account different roles, daily tasks, and environmental exposures, as well as the needs of each stakeholder group and the environment in which scenarios occur.…”