Here, there and everywhere: an analysis of reference services in academic archives

Oliver, Amanda; Jamieson, Amanda; Daniel, Anne

doi:10.1080/01576895.2017.1324801

Cited by 2 publications

(6 citation statements)

References 7 publications

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“…Such a research tool would help university archivists implement more efficient archival reference services to the interested parties whilst also expanding their knowledge and skills to provide well-informed support to the information-seeking researchers. The study of Oliver et al (2017) is focused on discovering barriers that exist in the provision of reference services at UA. To do so, the authors developed a quantitative survey.…”

Section: Resultsmentioning

confidence: 99%

“…Understanding archivists’ practices and their background whilst setting frameworks for their training (Lu, 2019; Kim and Lee, 2009). Identifying strategies in the appraisal process and reference services (Bauer and Bunde, 2020; Oliver et al , 2017; Maher, 2009; Harvey, 2006). …”

Section: Discussion and Future Implicationsmentioning

confidence: 99%

“…In terms of standardization, two significant pillars are identified: The first is related to the standardization of the daily management of UA and includes aspects such as improvement of reference services (Oliver et al , 2017), appraisal process (Maher, 2009) and prioritization of specific material for digitization (Bantin and Agne, 2010). In this case, several studies indicate the lack of well-defined managerial policies (Lu, 2019; Cui and Ma, 2016; Huang and Gui, 2014; Kim and Lee, 2009).…”

Section: Discussion and Future Implicationsmentioning

confidence: 99%

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University archives: the research road travelled and the one ahead

Chrysanthopoulos

Drivas

Kouis

et al. 2021

GKMC

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Purpose University archives (UA) are the bridge between the past and the present and serve as a beacon for highlighting the contribution of academic institutions to society. Although the UA topic was introduced and formalized in the 1950s, the scientific research interest has increased significantly in the past two decades. This paper aims to provide insights into the UA research topic during the previous 15 years. Design/methodology/approach The combination of two well-established methods for performing literature review was deployed, aiming to identify, select and assess the research documents. Based on the selection criteria, 49 documents presenting research efforts around the UA topic were finally examined from the Scopus citation index. The selected studies have been classified into three main topics: strategic management of UA and the derived challenges, the educational contribution of UA and the strategic information systems for UA. Findings Some of the main findings are the lack of well-defined administrative policies, the low level of awareness and archival consciousness within the universities, the inadequacy of university archivists’ educational and training background, the need to use UA for building relationships with alumni and society, and finally, the need for metadata standardization by the UA management systems. Originality/value As a literature review around UA has not been conducted before, the reader will gain insights into the methods and research designs that other scholars had already applied to designate useful findings and results.

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Section: Resultsmentioning

confidence: 99%

Section: Discussion and Future Implicationsmentioning

confidence: 99%

Section: Discussion and Future Implicationsmentioning

confidence: 99%

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University archives: the research road travelled and the one ahead

Chrysanthopoulos

Drivas

Kouis

et al. 2021

GKMC

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“…Layanan kearsipan pun memiliki beberapa kedekatan dengan topik kajian outreach program dan archival public programs. Oliver, Jamieson, & Daniel (2017) menyebutkan bahwa "reference service is considered to be an integral part of an archivist's professional practice and is central to the researcher-archivist relationship". Kajian yang dilakukan Oliver, Jamieson, & Daniel, 2017 difokuskan pada bagaimana archivists melaksanakan layanan referensi dengan menganalisis sarana yang digunakan, bagaimana archivists menggunakan sarana tersebut, waktu layanan referensi, dan kendala yang dihadapi pada saat proses layanan berjalan.…”

Section: Pendahuluanunclassified

“…Heri Subekti sebagai petugas layanan kearsipan juga menyebutkan bahwa petugas layanan kearsipan melaksanakan tugas dengan baik dan sering mendapat arahan dari arsiparis (Wawancara dengan Heri Subekti, Petugas Layanan Kearsipan Dipusarsip Kabupaten Sleman, Tanggal 15 Januari 2021 di Dipusarsip Kabupaten Sleman). Meski demikian, perlu juga untuk ditinjau secara lebih spesifik terkait dengan sikap tersebut, berkaitan dengan bagaimana petugas dalam sesi konsultasi (keterampilan berkomunikasi), mengarahkan pengguna dalam penelusuran arsip (tidak terbatas pada penggunaan finding aids), efektivitas dalam penggunaan kata kunci pada mesin pencari, atau dalam istilah Oliver et al (2017) Aksesibilitas layanan kearsipan dilihat dari faktor kepuasan pengguna, yaitu kepuasan pengguna yang tinggi terhadap layanan kearsipan dapat merepresentasikan aksesibilitas layanan kearsipan yang optimal. Dispusip Kabupaten Sleman menggunakan survei kepuasan masyarakat untuk mengukur tingkat kepuasan pengguna layanan kearsipan setiap tahun.…”

Section: Page204unclassified

Accessibility of Archival Reference Services

Indrasweri

Wahyuni

Rakhmawati

2022

RLJ

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Background of the study: Archival services are the final stage of records management, if they are based on an archive lifecycle approach. Accessibility aspects need to be studied in an effort to optimize archiving services so that archives can be widely used by the community. Purpose: This paper describes the process of archiving services and the accessibility aspects of archiving services carried out by Dinas Perpustakaan dan Kearsipan Kabupaten Sleman. Method: This research was a descriptive qualitative approach. Data was collected through observations, interviews, and literature studies. The data then has been analyzed in the following stages: observing the data, developing general sense, coding, compiling a narrative framework for presenting the results of data interpretation, and interpreting the data using data triangulation techniques. Findings: The accessibility aspect of archiving services at the Sleman Regency Library and Archives Service is viewed from four indicators, namely policies, facilities and infrastructure, service personnel, and archive user satisfaction. In policy indicators, the agency has been guided by legal products that are applied to technical archiving services, both at local and national levels. In terms of facilities and infrastructure indicators, in general, the department has met the minimum standard of availability and condition of archival service facilities and infrastructure. Conclusion: There are limitations in this study, namely the limitations of the analysis of each indicator which does not describe in depth so that archival services in the office are declared affordable. In addition, it is necessary to carry out a critical analysis of the results of the user satisfaction survey, namely through in-depth interview techniques to comprehensively understand the archive service process at the office.

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Here, there and everywhere: an analysis of reference services in academic archives

Cited by 2 publications

References 7 publications

University archives: the research road travelled and the one ahead

University archives: the research road travelled and the one ahead

Accessibility of Archival Reference Services

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