Highly Process-Focused Organizational Performance Measurement Model

Abstract

Abstract. By analyzing the most popular performance measurement systems, the paper develops a new high process-driven performance measurement system which measures the organizational performance from five perspectives: vision, customer, strategy, process and staff. The system suggests that the enterprise is controllable, and its future result is determined by the present state, so it can achieve the future performance through controlling the most important elements of today with focusing on the best goals. In the model, people are valued deadly and regarded as the first thing. The model also can be viewed as a managerial tool, and it can appraise the performance of non-profit organization or functional units because there is no financial indicators.