Host-tourist interaction, revisit intention and memorable tourism experience through relationship quality and perceived service quality in ecotourism

Tabaeeian, Reihaneh Alsadat; Yazdi, Azam; Mokhtari, Negin; Khoshfetrat, Atefeh

doi:10.1080/14724049.2022.2046759

Cited by 37 publications

(9 citation statements)

References 121 publications

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“…Thus, experience quality can enhance green perceived value by influencing tourists to appreciate and support the sustainability principles implemented by the environmentally friendly tourist destination. This relationship is also corroborated by previous research by and Tabaeeian et al (2023), indicating that experience quality significantly and positively influences green perceived value. Furthermore, visitors with high green perceived value believe that their visits have a positive impact on the environment and support sustainability principles (Wong et al, 2021).…”

Section: Introductionsupporting

confidence: 88%

Green Horizons: Enhancing Customer Satisfaction through Quality Experiences, Mediated by Green Perceived Value and Green City Image in Kota Lebong Tourism, Bengkulu Province

Gandasari,

Daulay

2024

JEB

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Pupose: The objective of this research is to comprehensively analyze the relationship between experience quality and customer green satisfaction, as well as to investigate the mediating roles of green city image and green perceived value in the context of environmentally friendly tourist destinations. Method:This study employs a quantitative-explanatory approach with the population of focus being all visitors to tourist attractions in Lebong City, Bengkulu Province. The exact size of this population cannot be determined. The total sample size for this study is 360 respondents. And analysed using SEM-PLS. Result: The result of this study reveals experience quality influence green satisfaction, green city image, and green perceived value. Also, both green city image and green perceived value mediated the relationship between experience quality on green satisfaction.

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Section: Introductionsupporting

confidence: 88%

Green Horizons: Enhancing Customer Satisfaction through Quality Experiences, Mediated by Green Perceived Value and Green City Image in Kota Lebong Tourism, Bengkulu Province

Gandasari,

Daulay

2024

JEB

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“…Apps et al (2018); Ballantyne, Packer, and Falk (2011a); Ballantyne, Packer, and Sutherland (2011b); Ballantyne and Packer (2011); Ballantyne et al (2009); Botha et al (2016); Chin et al (2000); Coghlan (2012); Connell and Page (2008); Cooper (2000); Dangi and Gribb (2018); Folmer et al (2013); Huang and Liu (2017); Jorgenson et al (2019); Kim and Thapa (2018); Lee and Moscardo (2005); Lemelin and Smale (2006); Li et al (2021b); Li et al (2021c); Li et al (2021a); Lück and Porter (2019); Lyngdoh et al (2017); Maguire et al (2020); Massingham et al (2019); Miller et al (2021); Moyle and Croy (2009); Mutanga et al (2017); Newsome et al (2019); Nolan and Rotherham (2012); Pabel et al (2017); Packer et al (2014); Powell et al (2009); Raadik et al (2010); Rathnayake (2016); Scholtz and van der Merwe (2020); Skibins and Sharp (2017); Stoll et al (2009); Taff et al (2013); Tangeland and Aas (2011); Tarver et al (2019); Upchurch (2015); Wang et al (2012); Zhang and Xu (2020); Sivakami et al (2022); Tabaeeian et al (2022)…”

Section: Resultsmentioning

confidence: 99%

Ecotourism experience: A systematic review and future research agenda

Sana

Chakraborty

Adil

et al. 2023

Int J Consumer Studies

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This study presents a systematic review of the last 25 years' literature and offers a comprehensive understanding of the ecotourism experience. The study uses a Theory‐Context‐Characteristics‐Method (TCCM) framework, offering insights that ecotourism experience research has advanced beyond ecotourism sites and resources to a multi‐stakeholder approach. As a result, we have developed a conceptual framework illustrating three consumption stages of ecotourism, that is, pre‐visit, on‐site and post‐visit. The study concludes by identifying some neglected areas and suggesting some future research directions in ecotourism experience field. Lastly, several theoretical and practical implications are presented that could aid the ecotourism industry in overcoming ecotourists' inertia toward site visits.

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“…Despite these traits, the literature on this topic shows that interactions between tourists and hosts can influence visitors' and residents' opinions and pleasure. While some research has focused on how host-tourist interactions affect host views about tourism, others have looked at the elements that may influence these interactions (Tabaeeian, 2022;. According to a small number of studies, inhabitants' perceptions of the negative effects of tourism are linked to host-tourist interactions.…”

Section: Host Tourists Interaction and Resident Welcoming Attitudementioning

confidence: 99%

Place Attachment, Host Tourists’ Interaction and Resident Welcoming Attitude: A Post Covid-19 Assessment Towards Tourism Recovery in Langkawi, Malaysia

Patwary¹,

YUSOF²,

KAMARUDIN³

et al. 2022

GTG

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The most recent COVID-19 pandemic has posed a risk to the world economy that has never been seen before. Therefore, the welcoming attitude of the residents in tourist destinations has become a concern for post-COVID-19 tourism recovery. There seem to be many issues concerning the interactions of hosts and tourists as Covid-19 fear exists. Thus, this study aims to examine the role of place attachment and host tourists' attractions on the welcoming attitude of the residents in Langkawi, Malaysia. The researchers conducted a quantitative method and cross-sectional approach in this study. Researchers distributed 600 questionnaires to the respondents in Langkawi, Malaysia, and 461 usable questionnaires were returned and proceeded for further analysis. This study used structural equation modelling to use Smart PLS version 3 software. In structural equation modelling, the measurement and structural model of the study were reported. The study found that place attachment and host tourists interaction play a significant role in maximizing residents' welcoming attitude. The practitioners and academicians will be benefited from the outcome study while exploring tourism recovery strategies and post-Covid tourist arrival.

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Host-tourist interaction, revisit intention and memorable tourism experience through relationship quality and perceived service quality in ecotourism

Cited by 37 publications

References 121 publications

Green Horizons: Enhancing Customer Satisfaction through Quality Experiences, Mediated by Green Perceived Value and Green City Image in Kota Lebong Tourism, Bengkulu Province

Green Horizons: Enhancing Customer Satisfaction through Quality Experiences, Mediated by Green Perceived Value and Green City Image in Kota Lebong Tourism, Bengkulu Province

Ecotourism experience: A systematic review and future research agenda

Place Attachment, Host Tourists’ Interaction and Resident Welcoming Attitude: A Post Covid-19 Assessment Towards Tourism Recovery in Langkawi, Malaysia

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