Hotel Companies' Contribution to Improving the Quality of Life of Local Communities and the Well-Being of Their Employees

Bohdanowicz, Paulina; Zientara, Piotr

doi:10.1057/thr.2008.46

Cited by 199 publications

(151 citation statements)

References 30 publications

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“…As noted above, these have mainly concerned the nature of the sources in the public domain on which most tourism scholars rely, namely: annual reports, web pages, press releases, newspaper reports, statistical digests, and CSR policy and strategy documents. This has included discussion of the selectivity of coverage and hence reliability of such sources has been questioned (Bohdanowicz and Zientara 2009;Dodds and Kuehnel 2010). Such sources are not intended to present a full audit of CSR activities Cowper-Smith and de Grosbois 2010).…”

Section: Communicationsmentioning

confidence: 99%

Tourism and corporate social responsibility: A critical review and research agenda

Coles

Fenclova

Dinan

2013

Tourism Management Perspectives

264

183

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This paper presents a critical review of recent progress in research on corporate social responsibility (CSR) in tourism management, and possible directions for future research. In comparison to a well-established, empirically-grounded body of knowledge dealing with other sectors of economic activity, dedicated research on CSR in travel and tourism is at a relatively early stage. In the past decade, CSR has been the primary subject of a limited number of studies from a small academic community of practice. Studies have primarily focused on three macro-level topic areas: implementation; the economic rationale for acting more responsibly; and the social relations of CSR. Interest in responsibility as an approach to tourism governance and management is nevertheless growing as several policy prescriptions and corporate vision statements reveal. For research to progress further and to match these ambitions, greater critical engagement with mainstream thinking on CSR is required as well as greater conceptual and methodological sophistication.

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Section: Communicationsmentioning

confidence: 99%

Tourism and corporate social responsibility: A critical review and research agenda

Coles

Fenclova

Dinan

2013

Tourism Management Perspectives

264

183

View full text Add to dashboard Cite

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“…A larger number of tourism companies are incorporating the concept of CSR in their business models, among different issues trying to improve the environment, the quality of life of local communities and the welfare of their employees (Bohdanowicz & Zientara, 2009b;Font, Walmsley, Cogotti, McCombes, & Häusler, 2012). While there is progress, there are also concerns about greenwashing (Self, Self, & Bell-Haynes, 2010).…”

Section: Corporate Social Responsibility In Tourismmentioning

confidence: 99%

“…While there is progress, there are also concerns about greenwashing (Self, Self, & Bell-Haynes, 2010). Although the literature on CSR in the sector is scarce, it has grown in recent years (Kang, Lee, & Huh, 2010), Research has focused on cost reduction and resource consumption in hospitality (Ayuso, 2006;Bohdanowicz & Zientara, 2009a;Kasim, 2007). The main motivation is to reduce costs to provide a competitive advantage (Knowles, Macmillan, Palmer, Grabowski, & Hashimoto, 1999;Stabler, 1997) while also legitimizing how they meet the growing expectations of demand in responsibility (Bremner, 2009;Cheyne & Barnett, 2001;Ian, 1996).…”

Section: Corporate Social Responsibility In Tourismmentioning

confidence: 99%

“…For Goodwin (2011) one of the main features of tourism is that the client is transferred to the same places in which the sector "creates" the experience, have direct contact with workers and can see directly their conditions. In the same way, responsibility for tourism should also take special care of the supply chain, both in tour operators (Wijk & Persoon, 2006) and hotels (Bohdanowicz & Zientara, 2009a;Holcomb, et al, 2007).…”

Section: Corporate Social Responsibility In Tourismmentioning

confidence: 99%

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Corporate social responsibility in tourism small and medium enterprises evidence from Europe and Latin America

Tamajón

Font

2013

Tourism Management Perspectives

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While there is a growing literature related with corporate social responsibility (CSR) in hospitality and tourism large firms, much remains to be done in the case of CSR in tourism Small and Medium Enterprises (SMEs). In this paper we show three studies regarding this particular aspect through the evidence present in different destinations: Catalonia, European natural parks and Chile. Among the conclusions can be highlighted the prevalence of altruism in the reasons for being responsible, the introduction of increasingly advanced measures or their impact on different business variables, highlighting the financial performance.

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“…Holcomb, Upchurch, and Okumus (2007) noted that the top 10 hotel companies frequently report on community issues, the environment, the workforce, marketplace behavior, and their vision and values. Extant research has focused on several areas of CSR activity including green programs, internal employee programs such as diversity and workers' rights, and philanthropy (Bohdanowicz, 2007;Bohdanowicz & Zientara, 2008;Council, 2002;Goldstein, Cialdini, & Griskevicius, 2008;Kasim, 2006). While major hospitality companies report CSR as an aggregate, one must note that much of the activity takes place within specific communities.…”

Section: Csr In the Hospitality Industrymentioning

confidence: 99%

Creating Competitive Advantage and Building Capital through Corporate Social Responsibility: An Exploratory Study of Hospitality Industry Practices

Sydnor¹,

Day²,

Adler³

2014

MOS

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Hospitality industry managers respond to a wide variety of requests from stakeholders, both internal and external, and even the smallest hospitality company practices corporate social responsibility (CSR). The foundations of these actions can be traced to the interrelated concepts of social capital and stakeholder theory. The present exploratory study used qualitative methods to determine how managers understand and operationalize CSR, how managers determine appropriate stakeholders to support, and what benefits managers expect from CSR activities. Three focus groups were conducted, involving a total of 11 owner/ managers of hospitality firms from a medium-sized Midwestern town. The study found that managers considered CSR activities to be an important business strategy but tended to respond reactively to stakeholder requests. While managers did not typically have specific rubrics for analyzing CSR opportunities, they were inclined to prioritize based on the type of stakeholder involved and relevance to the local community. Finally, as observed, CSR activities are motivated by business and personal reasons.

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Hotel Companies' Contribution to Improving the Quality of Life of Local Communities and the Well-Being of Their Employees

Abstract: Gda ń sk Higher School of Administration and consultant for small and medium-sized enterprises.

Cited by 199 publications

References 30 publications

Tourism and corporate social responsibility: A critical review and research agenda

Tourism and corporate social responsibility: A critical review and research agenda

Corporate social responsibility in tourism small and medium enterprises evidence from Europe and Latin America

Creating Competitive Advantage and Building Capital through Corporate Social Responsibility: An Exploratory Study of Hospitality Industry Practices

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