Hotel Frontline Employee’s Affective Commitment and Service Creativity: the Mediating Effect of Emotional Labor

Shi, Yunxia; Su, Lihong

doi:10.12783/dtetr/sste2016/6604

Cited by 1 publication

(4 citation statements)

References 11 publications

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“…To see the complete license contents, please visit http://creativecommons.org/licenses/by-nc/4.0/ highly needed by universities (Hirst et al, 2015;Gong, Huang, & Farh, 2009;Montani, Courcy, & Vandenberghe, 2017). This results are consistent with the results of Cheung (2005) and Shi and Su (2017). However, the findings show different results from Moss and Ritossa findings (2007), which revealed that affective commitment does not significantly affect creativity.…”

Section: Resultssupporting

confidence: 85%

“…Since creativity cultivated from new ideas and outlooks, consequently individual network to pursue advice also influences the extent of employee openness to fresh and miscellaneous information, and their chance to produce creative ideas (Gong, Huang, & Farh, 2009). A positive relationship was found between affective commitment with creative work behavior (Shi & Su, 2017). From the explanation above, we propose the following hypothesis: H3: Affective commitment significantly influences creativity.…”

Section: Affective Commitment and Creativitymentioning

confidence: 91%

“…Employees with affective commitments will work with contentment and enjoy their role in the organization. Previous studies show that organizational commitment is related to various factors, including performance and productivity (Irefin & Mechanic, 2014;Andrew, 2017), job satisfaction (Sieger, Bernhard, & Frey, 2011;Leite, de Aguiar Rodrigues, & de Albuquerque, 2014), creativity (Shi & Su, 2017), and knowledge sharing (Li, Yuan, Ning, & Li-Ying, 2015;Cheema & Javed, 2017).…”

Section: Introductionmentioning

confidence: 99%

“…There are several approaches to enhance creativity, for instance by continuing to enlighten individuals about their capability to produce new knowledge, to apply it, and to maintain knowledge for future applications (Chen & Chen, 2012). Previous studies on organizational commitment and creativity show that commitment has positive effect on creativity (Rahdarpour & Taboli, 2016;Shi & Su, 2017). However, other studies show different results, such as the research of Moss and Ritossa (2007) which shows that affective commitment does not influence creativity significantly.…”

Section: Introductionmentioning

confidence: 99%

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Enhancing Creativity: The Role of Affective Commitment and Knowledge Sharing

Noerchoidah,

Harjanti,

Dwiarta

et al. 2023

JBMR

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As higher education institutions were facing strong competition to attract new coming students, the contributions of lecturers were acknowledged as one of the driving resources of the university’s competitive advantage. Besides teaching, all lecturers were required to conduct research and social services. While fulfilling these tasks, some lecturers focused on one aspect only and neglect the others. This situation created a disparity in lecturers’ creative mindsets, as they keep on doing similar tasks repeatedly. Creativity developed by the lecturers could become the competitive advantage of their university. The objective of this study was to examine how lecturers’ creativity is constructed. Two influencing factors, which are affective commitment and knowledge sharing, were tested to see their influences on creativity. The data were collected from 170 randomly selected lecturers of private universities who obtained an “A” accreditation. Since this was quantitative research, the collected data were processed with the Partial Least Square technique. The results showed that lecturers’ creativity was significantly affected by knowledge sharing as well as affective commitment. However, knowledge sharing did not mediate the relationship between affective commitment and creativity.

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