How can crowds be used in developing complex industrial products? An analysis of factors impacting the usefulness of crowdsourcing outcomes

Crowdsourcing: a systematic review of the literature using text mining

“…A number of studies have identified ways in which organisations can attract participants. An important example of such an approach is to activate the right motivations (Cappa et al, 2019a, b;Ketonen-Oksi et al, 2017;Lee et al, 2015). Relevant participations have also been found to further enhance innovation processes and knowledge creation.…”

“…Additionally, community identification and social rapport, shared language and vision between the project team and the crowd empower the collaboration and are found to be important in producing product innovations (Eiteneyer et al, 2019;Hanine and Steils, 2019). Facilitation of trust, justice and fairness in the crowdsourcing processes and fair distribution of ownership IP rights affect the willingness to participate and contribute towards the company's financial and reputational goals (Feller et al, 2012;Franke et al, 2013;Hanine and Steils, 2019;Ketonen-Oksi et al, 2017).…”

“…Crowdsource for product development: Companies many times decide to crowdsource for new product development (NPD) (Allen et al, 2018;Elia and Margherita, 2018;Zahay et al, 2018;Zhu et al, 2014). A number of academic papers have dealt with what drives managers to select crowdsourcing for NPD (Allen et al, 2018;Gruner and Power, 2017;Ketonen-Oksi et al, 2017;Zahay et al, 2018). Innovation-related benefits connected with knowledge production are a core objective (Gruner and Power, 2017).…”

“…Corporate leadership might want to promote more informed decision-making (Zahay et al, 2018). Moreover, the adaptive capability of the organisation influences how open a firm is to adopting new ways of creation and new processes for collaborations and the integration of new knowledge (Gruner and Power, 2017;Ketonen-Oksi et al, 2017;Zahay et al, 2018).…”