How can I Connect? the Link between Flexible Work Arrangements and Inter-organizational Networks (Case study: Indonesian Civil Service)

Abstract

This study aims to examine how significantly Flexible Work Arrangements (FWA) contribute to the improvement of civil service inter-organizational networks by looking at various factors, including trust, adaptability, information technology readiness, and other control variables. This study uses a mixed-methods design. The quantitative approach uses an online survey of 675 civil servants’ respondents from central and regional agencies. A qualitative approach with in-depth interviews and focus group discussions with local civil service in West Java Province, Central Java Province, and Semarang City. The collected data is then analyzed Path Analysis using SPSS version 25. The research revealed that Flexible Work Arrangements contributed to increasing the influence of the level of trust on the work network. Meanwhile, FWA do not contribute to the effect of adaptability and readiness of information technology on the work network. This is supported by qualitative data which shows that Trust is the main factor to increase the network when implementing FWA in order to create a good network, with high and solid trust, both trust in leaders, colleagues, and stakeholders, then any instruction as soon as possible is realized into a good cooperation network when FWA is realized by developing a Flexible Work Arrangement system

The Public Sector's Digital Skills Gap in Indonesia: The Challenges and Opportunities

“…For example, in West Java Province, around 33 public service applications were introduced during the covid pandemic to improve services. These include platform form monitoring the flexible working arrangement (Asropi, Silitonga, & Indriyani, 2022), presence systems using geotagging/ geolocation, video conferencing to consolidate various meetings over a virtual platform, and also smart city development (Wahyudi et al, 2022).…”