• Users may download and print one copy of any publication from Discovery Research Portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain. • You may freely distribute the URL identifying the publication in the public portal. Take down policy If you believe that this document breaches copyright please contact us providing details, and we will remove access to the work immediately and investigate your claim. Download date: 03. Nov. 2020 {PAGE} Chapter X Craft beer, Cicerones and changing identities in beer serving "…when I meet new people and tell them 'I work in a bar' it's as if they look at me, thinking: well, you are young and educated, so why are you wasting your time working in a bar?! […] Yeah, there is still a lot of stigma surrounding bar work. Stigma is a real problem…" (Eve, Certified Beer Server Level 1). The nature of bar work is changing. Today if you walk into a pub in Dundee, York, or Edinburgh you may not only enjoy a pint of locally brewed craft beer, but also expect your server to inform you of where the hops are grown, what tastes you can expect to experience, and what food best matches your choice of beer. To begin our conversation about contemporary bar work we asked a server in a craft beer bar in Dundee, what is it like serving beer. It was through speaking with Eve that we alighted upon the Cicerone certification program which went live in 2008. Cicerone is designed for people who sell and serve beer and covers a number of areas: (1) keeping and serving beer (2) beer styles (3) beer flavor and evaluation (4) beer ingredients and brewing processes and (5) food pairing (Sheahan, 2017). Where wine has Sommeliers, beer now has Cicerones (Prichep, 2013). Changes in the beer industry are driving shifts in the nature of work in pubs and bars across the UK so in our opening epigraph we have served up some of what Eve said because it speaks, in part, to some of the 'work' that programs such as Cicerone are 'doing' in the world. Changes are