How Demographic Factors Affect Job Satisfaction in Shipping Agencies?: A Research Through İzmir-Based Liner Shipping Agencies

Abstract

In the globalization and severe competitive environment, especially service organizations in maritime industry can survive only if they offer better services via their employees. High-performance of employees can lead them to organizational success and improve their competitiveness. So as service providers, the employees' satisfaction and motivations become more important in service organizations. This paper aims to measure the job satisfaction level of employees in liner ship agencies operating in İzmir. In addition, whether the job satisfaction levels differ according to demographic characteristics is investigated. In order to reach the aim of the research, as a quantitative research method, the survey method has been used. Collected data have been analyzed by SPSS 20.0 and Amos software programs. The research findings have revealed that the less satisfied items are compensation and advancement, and the more satisfied items are job security and co-worker items. And also, some differences have been observed between demographic characteristics of respondents and their job satisfaction. This research is thought to have a contribution to liner shipping sector and the literature related to the subject.

Relationships between demographic factors, job satisfaction, and intention to leave among women employees in Indonesia

“…Another definition of job satisfaction is positive feelings about one's job due to evaluation (Eleswed & Mohammad, 2013). In practice, happier employees will add more value to the organization (Baran & Arabelen, 2018). Job satisfaction can be defined as satisfaction with one's qualifications and responsibilities, satisfaction with one's boss, satisfaction with one's coworkers, and satisfaction with one's work (Rundmo & Iversen, 2007).…”

Mediating role of job satisfaction in the relationship between organizational identification and organizational commitment

“…Ship agencies, more particularly, represent ship owners and principles, and they perform multiple significant functions consisting commercial, operational, legal functions and so on (Özaydın, 2016). The primary objective of a ship agency is to protect owner's and ship's interests to accomplish undertaken ship operations with lowest cost and optimum efficiency (Baran and Arabelen, 2018). A wide range of services, from booking, marketing and sales, documentation to container tracking, port services, and customer relations, are offered by port agents (Deveci, 2002).…”