How Do Stakeholders Perceive Transit Service Quality Attributes? – A study through Fuzzy-AHP

Verma, Vishwajeet Kishore; Rastogi, Rajat

doi:10.1016/j.eswa.2023.122043

Cited by 4 publications

(1 citation statement)

References 104 publications

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“…Additionally, Siskos et al (1998) proposed an ordinal regression technique. In a recent study, Verma and Rastogi (2023) employed an AHP technique based on the perceived service quality attributes from the stakeholders' perspective. Barabino et al (2020) developed the pool of indicators for Service Quality (KQI) using Monte-Carlo simulation.…”

Section: Methodologies Linking Service Quality and Performance In Bus...mentioning

confidence: 99%

Analyzing the Impact of Service Quality on Public Transport Performance: A Panel Data Analysis with an Online Recommendation System

2024

European Transport/Trasporti Europei

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This study aims to examine the effect of various service quality parameters on the schedule-wise performance of intercity bus passenger transit using objective measures through a panel data regression model. The study findings show that service quality parameters such as bus fare and customer rating positively impact the operator's schedule-wise performance. In contrast, travel time hurts performance. The study also finds that bus type insignificantly affects performance, and an increase in bus fare does not impact performance. In summary, this study underscores the importance of service quality in the public transport system. It recommends that operators prioritize service quality parameters such as bus fare and customer rating to enhance their schedule-wise performance. Furthermore, this study offers valuable insights into the factors that affect the performance of intercity bus passenger transit, which can inform policymaking and management decisions in the public transport sector. Keywords: Intercity Bus Transport Performance, Service attributes, Schedule Performance, Panel data analysis of service quality

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Section: Methodologies Linking Service Quality and Performance In Bus...mentioning

confidence: 99%

Analyzing the Impact of Service Quality on Public Transport Performance: A Panel Data Analysis with an Online Recommendation System

2024

European Transport/Trasporti Europei

View full text Add to dashboard Cite

show abstract

Analytic hierarchy process in transportation decision-making: A two-staged review on the themes and trends of two decades

Kriswardhana,

Toaza,

Esztergár-Kiss

et al. 2025

Expert Systems with Applications

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Analysis of Road Traffic Accidents in Dense Cities: Geotech Transport and ArcGIS

Aati,

Houda,

Alotaibi

et al. 2024

Transportation Engineering

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How Do Stakeholders Perceive Transit Service Quality Attributes? – A study through Fuzzy-AHP

Cited by 4 publications

References 104 publications

Analyzing the Impact of Service Quality on Public Transport Performance: A Panel Data Analysis with an Online Recommendation System

Analyzing the Impact of Service Quality on Public Transport Performance: A Panel Data Analysis with an Online Recommendation System

Analytic hierarchy process in transportation decision-making: A two-staged review on the themes and trends of two decades

Analysis of Road Traffic Accidents in Dense Cities: Geotech Transport and ArcGIS

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