How does tour guide humor influence tourist citizenship behavior?

Li, Shuhao; Chen, Guofu; Liu, Min; Xu, Jie; Cao, Jie; Yang, Jie

doi:10.1016/j.jhtm.2022.01.005

Cited by 26 publications

(16 citation statements)

References 58 publications

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“…This study used bootstrapping to examine the mediating effects of perceived autonomy, competence, and relatedness with the help of Mplus 7.4. With reference to Li et al (2022) , the bootstrapping sample was set as 2,000, and the bias-corrected confident interval was set as 95%. Table 5 outlines the results of testing for mediation.…”

Section: Resultsmentioning

confidence: 99%

“…SH was measured by three items derived from Oliveira et al (2020) . HE and RE were measured by three items from Li et al (2022) . To ensure measurement validity, all items were translated into Chinese using a blind translation–back–translation method.…”

Section: Methodsmentioning

confidence: 99%

“…As a discretionary behavior that is reciprocal in nature, tourist citizenship behavior is driven by tourist internal psychological and external environmental factors. Factors such as resource uniqueness, service quality, destination identification, perceived value, tour guide humor, and the quality of tourist-tourist interaction are considered the antecedents of tourist citizenship behavior ( Liu et al, 2021 ; Torres-Moraga et al, 2021 ; Li et al, 2022 ; Wong and Lin, 2022 ; Zhang et al, 2022 ).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…The former direct beneficiaries are either actual or potential tourists, and the latter natural beneficiaries are the enterprises and residents in tourist destinations. Some scholars see three dimensions of tourist citizenship behavior: help, recommendation, and feedback ( Li et al, 2022 ). In fact, help and recommendation should belong to TOCB because they are more directed to other tourists.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…The two dimensions of tourist citizenship behavior are driven by different factors, as some scholars have recognized. However, most existing research focused on the factors influencing tourist citizenship behavior at the destination level or in the tour group ( Torres-Moraga et al, 2021 ; Li et al, 2022 ; Zhang et al, 2022 ). In this context, our understanding of how tourist citizenship behavior is formed is incomplete, and much attention should be paid to the antecedent variables affecting TOCB.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

How does social support influence tourist-oriented citizenship behavior? A self-determination theory perspective

Shi²

2022

Front. Psychol.

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As a driver of tourist-oriented citizenship behavior (TOCB), the effect of social support has not been thoroughly investigated. Grounded in a framework integrating the stimulus-organism-response model and self-determination theory, this study investigates how social support influences TOCB through the sense of self-determination. Structural equation modeling is used to analyze the survey data collected from 377 tourists in China. It is found that social support (information and emotional support) have a remarkably positive impact on the sense of self-determination (perceived autonomy, competence, and relatedness) which have an intermediary role in the relationship between social support and TOCB. This study provides empirical evidence for the marketing strategies of tourism destinations and enterprises.

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Section: Resultsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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How does social support influence tourist-oriented citizenship behavior? A self-determination theory perspective

Shi²

2022

Front. Psychol.

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Making friends with tourists before the group tour: A study of guide‐tourist pre‐tour interactions based on the social situation framework

Hu,

Liu

2024

Journal of Tourism Research

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Tour guides play a vital role in shaping service quality, destination image, and relationships with tourists. However, most research on guide‐tourist interactions focuses exclusively on the interactions during the tour, overlooking pre‐tour interactions. Using thematic content analysis, and based on the social situation framework, this study investigates pre‐tour interactions from the tour guide's perspective of guided group tours. The results unravel that pre‐tour interactions are motivated by both the intrinsic and extrinsic goals of tour guides, who act as not only hosts, but also travel stewards, “virtual stage” constructors, and even tourists' friends. The interactions mostly surround service promises, emotional care, and rapport building, in addition to information exchange. Furthermore, a seven‐step behavioral sequence underlying the interactions and six paramount hindrances were identified. This research contributes to the existing literature on host‐guest interactions by generating granular and holistic insights into pre‐tour interactions and offering valuable guidance for optimizing guide services.

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Exploring the effect of humor in robot failure

Yang

Zhang

et al. 2022

Annals of Tourism Research

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How does tour guide humor influence tourist citizenship behavior?

Cited by 26 publications

References 58 publications

How does social support influence tourist-oriented citizenship behavior? A self-determination theory perspective

How does social support influence tourist-oriented citizenship behavior? A self-determination theory perspective

Making friends with tourists before the group tour: A study of guide‐tourist pre‐tour interactions based on the social situation framework

Exploring the effect of humor in robot failure

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