How Mobile Working Impacts Job Satisfaction and Organizational Commitment: A Cross-Sector Scholarly Literature Review

Abstract

With the COVID-19 pandemic, the factors influencing job satisfaction of employees changed, as well as their organizational commitment to the current employer. Due to contact restrictions and temporary workplace closures, there was a need to rethink the way where work is performed. In 2019 12.8% of employees worked from home. In the next two years this percentage almost doubled to 24.8% in 2021. This paper applies a scholarly literature review approach and a case discussion comparing findings from literature with practical examples from Switzerland and the United States. The investigation answers the questions, (1) how job satisfaction is measured, (2) what influences organizational commitment, and (3) how mobile working models affects job satisfaction and organizational commitment. The findings include a number of influence factors, but a clear correlation between job satisfaction and organizational commitment.