How pre-adoption expectancies shape post-adoption continuance intentions: An extended expectation-confirmation model

Gupta, Anil; Yousaf, Anish; Mishra, Abhishek

doi:10.1016/j.ijinfomgt.2020.102094

Cited by 184 publications

(211 citation statements)

References 122 publications

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“…Hypothesis 4 was supported. Those with high satisfaction also have high continuance intention, which is consistent with the conclusions of previous studies [21,75]. Surely, during the pandemic, the time for course preparation is tight for Chinese college instructors.…”

Section: Discussionsupporting

confidence: 89%

Continuance Intention of University Students and Online Learning during the COVID-19 Pandemic: A Modified Expectation Confirmation Model Perspective

Wang

Lin

2021

Sustainability

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The prevalence of COVID-19 has changed traditional teaching modes. For many teachers, online learning effectively compensated for the absence of traditional face-to-face instruction. Online learning can support students and schools and can create unique opportunities under emergency management. Educational institutions in various countries have launched large-scale online course modes in response to the pandemic. Additionally, online learning during a pandemic differs from traditional online learning modes. Through surveying students in higher education institutions, educational reform under emergency management can be explored. Therefore, university students were surveyed to investigate their continuance intention regarding online learning during the pandemic. Expectation confirmation theory was extended using the task-technology fit model to ascertain whether the technical support of promoting online learning helped student’s complete course learning tasks during the pandemic and spawned a continuance intention to use online learning in the future. Data were collected through online questionnaires. A total of 854 valid responses were collected, and partial least squares structural equation modeling was employed to verify the research hypotheses. The results revealed that the overall research framework largely explained continuance intention. Concrete suggestions are proposed for higher education institutions to promote online learning modes and methods after the COVID-19 pandemic.

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Section: Discussionsupporting

confidence: 89%

Continuance Intention of University Students and Online Learning during the COVID-19 Pandemic: A Modified Expectation Confirmation Model Perspective

Wang

Lin

2021

Sustainability

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“… Meissonier and Houzé (2010) used a “before-after” investigation of IT pre- and post-implementation resistance. Several authors have proved the relevance of distinguishing the two stages to shed light on differences in perception between the two phases ( Gupta et al, 2020 ; Meissonier & Houzé, 2010 ) and on the changes affecting coping strategies over time ( Tobler et al, 2017 ). Hence, to analyze coping strategies related to BYOD adoption in greater depth, we distinguished between managers having actually implemented measures to address BYOD usage and those having planned this implementation.…”

Section: Data Analysis and Resultsmentioning

confidence: 99%

“… Meissonier and Houzé (2010) showed that managers must anticipate the outcomes resulting from the adoption of a technology. Given that individuals’ strategies and behaviors can evolve according to the pre- or post-adoption stage ( Gupta et al, 2020 ; Meissonier & Houzé, 2010 ), we can hypothesize that the managers’ coping strategies can also differ before and after addressing BYOD usage in their companies. Through the variable PAST (0=Before; 1=After implementation), we assessed whether they had implemented measures addressing BYOD usage.…”

Section: Methodsmentioning

confidence: 99%

“…The previous IS research has shown that perceived benefits have a positive influence on the use of IT devices and applications ( Benlian & Hess, 2011 ; Gupta, Yousaf, & Mishra, 2020 ; Kim, Jang, & Yang, 2017 ; Moser, Bruppacher, & Mosler, 2011 ; Zhou, Jin, Fang, & Vogel, 2015 ). According to the CMUA, the perceived opportunity of an IT event fosters the adoption of benefits maximizing and benefits satisficing strategies ( Beaudry & Pinsonneault, 2005 ; Elie-Dit-Cosaque & Straub, 2011 ).…”

Section: Hypotheses Development and Research Modelmentioning

confidence: 99%

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Bring Your Own Device (BYOD) as reversed IT adoption: Insights into managers’ coping strategies

Barlette

Jaouen

Baillette

2021

International Journal of Information Management

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Highlights This research explores the managers’ adaptation strategies resulting from BYOD usage by employees. The authors operationalize and enrich the coping model of user adaptation (CMUA). This research sheds light on the decisional processes in the adoption of coping strategies. The impact of the CMUA constructs varies according to the pre- or post-implementation period. This work helps managers for maximizing BYOD-related benefits and maintaining satisfactory corporate information security.

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“…The results showed that the extension of ECM had a good explanatory power for the continued use of IT. Previous studies have proven that the users' perceived ease-of-use and confirmation affects their level of satisfaction (Hsu et al, 2006;Roca et al, 2006;Limayem and Cheung, 2008;Yu, 2010;Chen et al, 2018;Hsiao, 2018;Kim et al, 2019;Dai et al, 2020;Gupta et al, 2020;Park, 2020;Tam et al, 2020). Furthermore, satisfaction influences the continuance intention to use (Hsu et al, 2006;Roca et al, 2006;Wu et al, 2007;Chen and Zhou, 2008;Chen et al, 2009;Jin et al, 2009;Yu, 2010).…”

Section: Literature Review Expectation-confirmation Modelmentioning

confidence: 99%

Understanding the Effects of Antecedents on Continuance Intention to Gather Food Safety Information on Websites

2020

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Virtual community websites are one of the applications that provide a platform for people with common interests to extend their social relations in social media. With the proliferation of food safety incidents in recent years, social media has often been a major channel for public engagement in risk communication because of its social networking and immediate interaction. To understand the users’ needs and satisfaction, this study proposed a model to develop and evaluate the antecedents of continuance intention toward food safety information from social media. Based on the questionnaire collected from 289 Facebook users, this study assessed the integrated model of the expectation-confirmation theory and technology acceptance model with technology readiness as moderator. The results showed that the perceived ease-of-use, usefulness, and confirmation indirectly affected social media continuance usage intention through satisfaction; perceived ease-of-use, usefulness, and satisfaction were the direct determinants that affected the users’ social media continuance intention. Furthermore, positive technology readiness had significant effects on the relationship between the perceived ease-of-use, usefulness, confirmation, satisfaction, and continuance intention toward food safety information. This study contributes some important suggestions and managerial implications for food safety promotion providers, practitioners, and academics in the food industry, and social media environment.

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How pre-adoption expectancies shape post-adoption continuance intentions: An extended expectation-confirmation model

Cited by 184 publications

References 122 publications

Continuance Intention of University Students and Online Learning during the COVID-19 Pandemic: A Modified Expectation Confirmation Model Perspective

Continuance Intention of University Students and Online Learning during the COVID-19 Pandemic: A Modified Expectation Confirmation Model Perspective

Bring Your Own Device (BYOD) as reversed IT adoption: Insights into managers’ coping strategies

Understanding the Effects of Antecedents on Continuance Intention to Gather Food Safety Information on Websites

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