How social identification and trust influence organizational online knowledge sharing

Abstract

Purpose -The purpose of this study is to propose a conceptual structural equation model to, first, investigate the relationships among knowledge management (KM) system quality, employees' self-perceived social identification, trust at workplace as well as online knowledge sharing behaviors, and, second, demonstrate the direct and indirect effect of social identification and trust at workplace on online knowledge sharing from the perspective of KM system quality. Design/methodology/approach -A questionnaire was distributed to 437 full-time employees (n ¼ 437) from three technology companies in Taiwan. These companies have had years of experience in implementing KM systems. Data were analyzed by employing structural equation modeling. Findings -The results show that: social identification and trust at workplace have a mediating effect on online knowledge sharing within organizations; trust at workplace is the stronger mediator than social identification; social identification has a positive and significant impact on trust at workplace; and there is significant correlation between KM system quality and social identification as well as trust.Practical implications -Based on these findings, organizations in Taiwan that aim to maximize the effectiveness and efficiency of KM systems should find ways to enhance employees' self-awareness on social identification and trust in the workplace. Originality/value -The conceptual model provides useful information for managers to enhance knowledge sharing through the formation of social identification and promotion of trust at workplaces.

Organizational culture, structure, technology infrastructure and knowledge sharing

“…Therefore, IT is considered as an indispensable tool that supports discovery of useful knowledge (Ho et al, 2012). Collaborative tools such as intranet based systems allow people to work together and collaborate interactively.…”

Knowledge sharing in selected municipalities of Limpopo Province

“…Hence, organisations use technological infrastructure to create and disseminate knowledge within organisations (Ryan et al 2010). The effective use of ICT guarantees well-timed access and sharing of knowledge for decision-making processes (Ho, Kuo & Lin 2012). This study found that inadequate and underdeveloped ICT is a major barrier to knowledge sharing in Limpopo municipalities.…”

Sports lottery game prediction system development and evaluation on social networks

“…Finally, Section 5 concludes this paper. Thompson (2008) To make use of Facebook for highly sophisticated privacy control Ethics (privacy) Light and McGrath (2010) This study attempts to integrate social networks with sports lottery communities to enhance trust Ethics (trust) Protection configurations Acquisti and Gross (2006), Light and McGrath (2010), Karyda et al (2009) Schoen et al (2013) To support users with a communication platform to post and share information with each other Self-service Lin and Huang (2013), Ho et al (2012) To allow users to decide the prediction rate of betting games through multiple mechanisms, including votes, odds, and future events, not only single mechanism Prediction method Future events Decision support Taylor et al (2004) The related messages are aggregated into a game blog, which is a type of community blog Data integration Lin and Huang (2013) To provide users with statistical reports to enable them to verify their voting and betting decisions Prediction Ciou (2010) The prediction price can be used as a reference to predict whether an event occurs Prediction Future events The interactive strategies, such as interacting with Facebook in real time, posting and agentbased gift delivering functions, were designed to facilitate interaction among users Interactive Moreira et al (2013) Although several web analytics products and services are available, such as Google Analytics, for testing and evaluating a website, but such types of tools are not suitable for use Web development method Nakatani and Chuang (2011) A prototyping website development methodology Prototyping development method Che and Hou (2008) To identify the main stages and tasks involved in website development Prototyping development method Questionnaire Schefels and Zicari (2012) …”