How to make consumers tolerate robotic service failures

Zheng, Chundong; Liu, Shuqin; Zhao, Lingyu; Ma, Ke; Wang, Weisha; Wang, Han

doi:10.1016/j.ijhm.2024.104059

International Journal of Hospitality Management

2025

DOI: 10.1016/j.ijhm.2024.104059

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How to make consumers tolerate robotic service failures

Chundong Zheng,

Shuqin Liu,

Lingyu Zhao

et al.

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How to make consumers tolerate robotic service failures

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