How Well Do Service Concepts Apply to Digital Services and Service Digitalization?

Alter, Steven

doi:10.24251/hicss.2020.147

Cited by 3 publications

(1 citation statement)

References 23 publications

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“…-Digital transformation: The profound transformation of organizational activities, boundaries, and goals to leverage the opportunities of digital technologies. Digitalization, digital innovation, and digital transformation are all overlapping terminology signifying major change that is dependent on digitized information (Alter, 2020). Digital technologies are rapidly influencing both customer and corporate connections, notably in areas such as finance, which is shifting to online services.…”

Section: Digitalizationmentioning

confidence: 99%

The Moderating Role of Customer Education in the relationship between Digitalization and Value Co-Creation: Applied on Microfinance Non-Banking Companies in Egypt

Elnaggar¹,

Hassan

2023

المجلة العلمیة للدراسات والبحوث المالیة والتجاریة

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This research aimed to analyze the moderating role of Customer Education in the relationship between Digitalization and Value Co-Creation applied on the Microfinance Non-Banking Companies' Customers in Egypt. Based on the literature review, researchers developed the conceptual framework of the relationships between research variables (Digitalization, Customer Education, and Value Co-Creation). To collect data, researchers depended on a questionnaire which was uploaded to google drive in google form format and was shared via social media channels of the Microfinance Non-Banking Companies in Egypt. The collected responds were 421, and the valid responds were 404. The findings show that there is a significant, positive, and direct effect of Digitalization on Value Co-Creation. For Digitalization Dimensions, results showed that only three dimensions of the four significantly affect Value Co-Creation, they are: Digitalization of Service Support, Digital Analysis Support, and Digitalization of Data integration and access support. Results of the Moderation Analysis show that Customer Education Significantly moderates Three of the four sub relationships, those are: The relationship between Digitalization of sales support, and Value Co-Creation; The relationship between Digitalization of service support, and Value Co-Creation; and the relationship between Digitalization of Data integration, and Value Co-Creation.

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Section: Digitalizationmentioning

confidence: 99%

The Moderating Role of Customer Education in the relationship between Digitalization and Value Co-Creation: Applied on Microfinance Non-Banking Companies in Egypt

Elnaggar¹,

Hassan

2023

المجلة العلمیة للدراسات والبحوث المالیة والتجاریة

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Using a Work System Perspective to Explore Operational Aspects of Digitalization

Alter

2020

2020 IEEE 22nd Conference on Business Informatics (CBI)

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Governance of digital supply networks: Systematic literature review and research agenda

Keller¹,

Lasch

Matook

2023

Australian Journal of Management

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Digitalization changes the formal structures and procedures of supply networks and provides better abilities for interfirm governance. At the same time, digital supply networks require fewer human interactions, which reduces the relevance of social aspects for safeguarding against opportunism and effective coordination. Prior research examined selected digital technologies and their influence on specific governance dimensions. However, these findings exist in isolation, and a comprehensive understanding of how digitalization impacts different aspects of governance is missing. In this article, the analysis of 156 articles in a systematic literature review presents an integrative perspective on the effects of digitalization on interfirm governance, with technology amplifying, simplifying, and deteriorating governance. The study concludes with an agenda for future research on interfirm governance and managerial implications for companies governing digital supply networks. JEL Classification: D23

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How Well Do Service Concepts Apply to Digital Services and Service Digitalization?

Cited by 3 publications

References 23 publications

The Moderating Role of Customer Education in the relationship between Digitalization and Value Co-Creation: Applied on Microfinance Non-Banking Companies in Egypt

The Moderating Role of Customer Education in the relationship between Digitalization and Value Co-Creation: Applied on Microfinance Non-Banking Companies in Egypt

Using a Work System Perspective to Explore Operational Aspects of Digitalization

Governance of digital supply networks: Systematic literature review and research agenda

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